Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Rejan Dhakal

Rejan Dhakal

Merrylands,Australia

Summary

Dynamic café manager with a proven track record at Waves Cafe, excelling in team leadership and customer satisfaction. Expert in espresso machine operation and inventory control, I successfully streamlined processes, reducing waste and enhancing service quality. Committed to fostering a motivated team environment while driving operational efficiency and guest loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cafe Manager & Senior Barista

Waves Cafe
Baulkham Hills, Australia
09.2022 - Current
  • Managed all daily café operations, including staff scheduling, inventory control, and customer service.
  • Trained, supervised, and motivated a team to ensure a positive, and productive work environment.
  • Handled customer inquiries and resolved complaints efficiently, improving satisfaction scores and customer retention.
  • Crafted high-quality espresso beverages, demonstrating expertise in machine operation, latte art, and various brewing techniques.
  • Streamlined inventory and ordering processes, leading to cost savings, and reduced spoilage.

Cafe and Restaurant Manager & Senior Barista

Blu Aqua Kiosk
Leichhardt , Australia
03.2021 - 09.2022
  • Oversaw comprehensive operations for both the café and restaurant sections, including staffing and daily functions.
  • Recruited, trained, and mentored diverse teams, ensuring exceptional service delivery.
  • Managed financial aspects, including daily cash reconciliation, and budgeting contributions.
  • Implemented new inventory tracking systems, resulting in a reduction in food waste, and improved stock management.

Education

Diploma - Hospitality Management

Duke College
Parramatta, NSW

Certificate IV - Commercial Cookery

Duke College
Parramatta, NSW

Skills

  • Barista expertise: espresso machine operation, latte art, milk steaming, coffee brewing techniques, coffee knowledge, specialty drink preparation
  • Management: staff training and development, team leadership, scheduling, operational efficiency, performance management
  • Business operations: inventory control, POS systems, cash handling, cost management, supplier management
  • Customer service: customer relationship management, complaint resolution, guest satisfaction, upselling

Certification

  • Positive Skills Assessment of Cafe And Restaurant Manager Since 2021 From VETASSESS

Languages

English
Full Professional
Nepali
Native/ Bilingual

References

References available upon request.

Timeline

Cafe Manager & Senior Barista

Waves Cafe
09.2022 - Current

Cafe and Restaurant Manager & Senior Barista

Blu Aqua Kiosk
03.2021 - 09.2022

Diploma - Hospitality Management

Duke College

Certificate IV - Commercial Cookery

Duke College

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Rejan Dhakal