REJI ARUL RAJAN
Lead Business Analyst
Sydney,NSW
Summary
Seasoned business analyst offering an uncommon blend of creative and analytical talents along with results- proven ability to apply new ideas, resourcefulness, and innovation to propel companies to the next level, overcome roadblocks, and build competitive advantage. 17+ Years’ experience in board Business Consulting background across areas such as organic and inorganic growth/market entry strategy, Business Process Re-engineering, Operation Model design, Strategic cost optimization, Customer Experience & Sales effectiveness, Due-Diligence and post-merger integration. Industry experience spans across banking & insurance, Travel Transport and Hospitality, Airlines, Mining and metal, retail, automotive, manufacturing, financial services, and technology sector clients. Have led various engagements for a domain across geographies that includes ANZ, APAC, UK, USA and EMEA. History of Strong mentorship, managerial, and leadership experience Strong organization skills, ownership, and accountability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Business Analyst - Fraud Detection
Tata Consultancy Services Limited
Sydney
05.2024 - Current
- Lead the detection and analysis of fraudulent activities in business lending, utilizing advanced AI models, machine learning, and data-driven methodologies
- Partner with data scientists, software engineers, product managers, and compliance teams to develop and implement robust AI-driven fraud detection strategies aligned with business and risk objectives
- Analyse lending documents and transactional data, leveraging tools such as AWS SageMaker, SAS Fraud Management, and H2O to identify fraud patterns, inconsistencies, and anomalies
- Design, configure, and integrate fraud detection systems across platforms like Pega, AWS, Experian, and SAS, ensuring streamlined, robust operations
- Re-engineer processes to enhance fraud detection and prevention efficacy, using automation and AI insights to improve operational efficiency
- Utilize cutting-edge AI/ML technologies to refine fraud detection models, focusing on increased predictive accuracy and reducing false-positive rates
- Develop comprehensive documentation of methodologies and findings, contributing to a knowledge-rich, data-driven environment within the organization
- Ensure all fraud prevention efforts meet regulatory requirements and adhere to industry standards for fraud detection and data privacy
- Lead API integrations between service domains to create a cohesive fraud detection ecosystem, enabling real-time data flow and insights
- Deliver actionable, data-driven insights to senior management, aiding strategic decision-making and proactive risk mitigation
- Stay abreast of the latest advancements in AI and fraud detection to continuously enhance platform capabilities and proactively address evolving fraud threats
Senior Technical Business Analyst – Cyber Security (Cloud)
Tata Consultancy Services Limited
06.2023 - 05.2024
- Spearheaded the evaluation and implementation of cloud security solutions, ensuring compliance with industry standards and regulatory requirements
- Led cross-functional teams in defining and documenting business requirements for cloud security initiatives, facilitating effective communication between technical and non-technical stakeholders
- Conducted thorough risk assessments and gap analyses to identify potential security vulnerabilities and propose appropriate mitigation strategies
- Collaborated with IT and security teams to develop and maintain cloud security policies, procedures, and guidelines
- Played a key role in the selection and deployment of cloud security tools and technologies, such as IAM (Identity and Access Management), CASB (Cloud Access Security Broker), and encryption solutions
- Provided expert guidance and support to project teams during the design, development, and implementation phases of cloud security projects
- Conducted training sessions for internal teams to enhance awareness and understanding of cloud security best practices and protocols
Senior Technical Business Analyst – Pega
Tata Consultancy Services Limited
02.2020 - 06.2023
- Work with the business users and stakeholders to capture the business need and articulate those to user stories as product features
- Analyze and groom the business requirement by mapping AS-IS business process and identifying the gaps using TO BE process with areas of improvement with tools like JIRA, Confluence, Gliffy, and Visio
- Gather, identify & evaluate gaps and opportunities for improvement by recommending better business practices, and system behavior
- Collaborating with solution architect on Proof-of-concepts, identify solution alternatives
- Creation of UI mock-ups and wireframes
- Liaising with business stakeholders and the project delivery team to arrive at a delivery roadmap
- Working closely with technical teams to arrive at detailed solution design and effort estimates
- Created functional specifications for use by system developers
- Providing acceptance criteria to teams by three-way handshake to build and test team
- Using Agile Framework to refine the agile scrum methodologies and provide user stories pointers
- Provide Product demo to the business users
- Created user and training documentation and conducted formal training classes
- Perform functional reviews and drive UAT and BVT
- Support change management exercise closely working with business and training teams
- Acting as a link between business and development scrums with the decision-making process
Senior Business Analyst – Robotic Process Automation
Tata Consultancy Services Limited
04.2017 - 02.2020
- Complete Understanding of BA cycle, SDLC, and STLC
- Experience in preparing Functional Requirement Documents and expertise in end-to-end business development for Business Process Operations
- Experience in coordinating with Onshore for Approvals/Demo and with IT teams to set up project infrastructure
- Experience in System Migration, Business Transitions, Knowledge Transfer, Due Diligence, Priority Matrix, Benefit Analysis, and Time & Motion analysis
- Experience in User Acceptance Testing, Production Verification Testing, and Functional Verification Testing under the Robotic Process Automation and System Migration project
- Experience in various modes of testing like Functional, Positive, Negative, Sanity and Regression Testing
- Experience in Project/Client related documentation like SOP, Level 4 maps, as Is & To Be maps
- Central point of communication between Process Automation (PA) modeling team and business process SMEs
- Responsible for the design, development, testing, and implementation of RPA bot's that will interact with multiple third-party applications
- Identifying opportunities for improvement in existing processes and automating the process using the software
- Gathers existing process documentation and reviews with process SMEs
- Analyzes and clearly documents business process requirements for the automation build including exception handling scenarios and process metrics such as volumes, SLAs, and cycle times
- Works with business process SMEs to identify potential re-engineering opportunities to streamline the use of process automation (e.g., use of an application interface vs
- A user screen)
- Works with configuration analysts in the collection and documentation of solution design requirements, as needed
- Documents operational run books that describe the steps of the automated process and exception scenarios
- Plans and facilitates user acceptance testing
- Records and communicates defects identified by business in user acceptance testing
- Responsible for obtaining sign-off from the appropriate business process owners prior to deploying the robotic process into production
- Provides training to the business process SMEs and their teams on performing the new process using process automation
Business Analyst – Finance and Accounting
Tata Consultancy Services Limited
04.2009 - 04.2017
- Executed project management functions including project planning, budgeting, business requirements, technical design, system specifications, and project deliverables
- Assessed feedback from project employees and determined project completion date
- Documented and validated acceptance, integration, performance, and regression test plans
- Provided technical support for technical project staff and customers
- Continuously completed problem solving, problem analysis and creativity functions during, namely used knowledge and logic intensively
- Organized communication bridge between technical and non-technical project staff
- Continuously worked with database while gathering the business requirements for the inbound data feeds and outbound data feeds for the finance department
- Documented business processes, operational processes and fulfilled test case and testing plans
- Created features list for the analysis of the players in the market, the financial data and divided them into release plans
- Monitored the progress of the project by maintaining the product burn down charts
- Completed product backlogs and divided them into different sprints
- Researched and resolved assigned specific issues and general inquiries reported through issue tracking
- Analyzed trending activity related error reports including numbers, whether received, error type, percent of total records, etc
- Created ad hoc reports inquired by the client and/or internal staff
- Assisted in the testing of all phases of open enrollment/special projects including system functionality, forms, WEB and online screen functionality
- Originated various reports and report formats for from the General Ledger GL, cash flow and P/L statements
- Extensively used EXCEL/ACCESS and VBA for the ad hoc analysis of the data
Accounts Receivables Administrative
HCL Technologies Limited
06.2007 - 04.2009
- Advised customers of necessary actions and strategies for debt repayment
- Persuaded customers to amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise
- Conferred with customers by telephone to determine reasons for overdue payments and reviewed terms of sales, service or credit contracts
- Sorted and filed correspondence; performed miscellaneous clerical duties such as answering the phone and writing reports
- Verified account information and collected payments over the phone in the event that a customer was prepared to pay
- Recorded information about financial status of customer and status of collection efforts
Education
B.Com -
University of Madras
INDIA01.2007
Skills
- Pega Case Management
- IBM Mainframe
- Oracle
- SAP
- MS Word
- MS Excel
- MS PowerPoint
- Google Word
- Google Sheet
- PEGA
- BluePrism
- UIpath
- JIRA
- Confluence
- TDM Business capability model
- Business Process Modelling
- Design Thinking
- Lean Six Sigma process
- Agile
- Functional specifications
- Business process modeling
- Data mapping
- Data analysis
- Gap analysis
- Requirements gathering
- Business strategy
- Business process improvement
- Workflow optimization
- Operations analysis
- Risk assessment
Certification
- Lean Six Sigma Green Belt Certification, Tata Consultancy Services Limited, 2016
- Certificate in Debt Management, Tata Consultancy Services Limited, 2017
- Diploma in Business Analyst Robotic Process Automation, Uipath Learning Academy, 2018
- Career Essentials in Generative AI, Microsoft and LinkedIn, 2024
Personal Information
Date of Birth: 12/06/85
Skills
Pega Case Management, IBM Mainframe, Oracle, SAP, Microsoft Suite, Google Suite, BluePrism, UIpath, JIRA, Confluence, TDM Business capability model, Business Process Modelling, Design Thinking, Lean Six Sigma process, Agile
Timeline
Lead Business Analyst - Fraud Detection
Tata Consultancy Services Limited
05.2024 - Current
Senior Technical Business Analyst – Cyber Security (Cloud)
Tata Consultancy Services Limited
06.2023 - 05.2024
Senior Technical Business Analyst – Pega
Tata Consultancy Services Limited
02.2020 - 06.2023
Senior Business Analyst – Robotic Process Automation
Tata Consultancy Services Limited
04.2017 - 02.2020
Business Analyst – Finance and Accounting
Tata Consultancy Services Limited
04.2009 - 04.2017
Accounts Receivables Administrative
HCL Technologies Limited
06.2007 - 04.2009
B.Com -
University of Madras
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