Rejieli Vanawa
Voua Village, Cuvu , Nadroga,Fiji
Summary
To get an opportunity where I can make the best of my potential and contribute to the organization's growth.
Overview
7
7
years of professional experience
Work History
Road Safety Officer
Land Transport Authority
09.2022 - 10.2023
- Road Safety Officer
- 1.Provide an on-road undertaking high visibility patrols, set up and manage road check points.
- Issuance of TINs to all motor vehicle drivers and owners for not complying Land Transport ACT 1998 and Regulations (2000) and Electronic Fare Ticketing Regulations.
- 2. Attend to 582 text and PSV complains. Issue warning notices to drivers, owners, prepare show cause file, record statement.
- 3. Escort high-risk vehicles and loads to improve journey time for all road users
- 4. Issuance of Defects Orders for non-compliance vehicles operating on our roads under VRC Regulation 2000 and Advise customers on nature of defects found and procedures for clearing of defect orders
- 5. Provide a high level of customer service and care.
- 6.Attend legal proceedings and provide evidence in court as a witness as and when required Testify in court regarding the circumstances surrounding and reasons for issuing TIN citations
Customer Service Officer
Land Transport Authority
05.2019 - 09.2022
- Customer Service Officer
- 1.Licensing -
- Issue and renewal of Fiji and International Driving License
- Renewal of annual registration - motor vehicle
- Issue of certificate of road worthiness
- Receipting of Traffic Infringement Notice & PSV permits/defect orders
- Notation of bill of sale/search
- Alteration or motor vehicle & driving license records
- Transfer of motor vehicle, PSV permits
- Issue of excess permits.
- 2. Revenue Collecting
- Correct balance of daily revenue
- 3. Driving Test and Inspection Booking, Investigation and Road Checks
- Booking and scheduling driving test and inspections
- 4. Customer Services
- Prompt attendance to counter service and response to enquiries and complaints
- Prompt answering of the telephone before the third ring and accurate transferring of all to the party concerned
- Follow up on any customer enquiry or complaints.
- 5. Change Management Process
- Communicate and comply to the work procedures of the change process.
- 6. Administration Support
- Organise/follow up outstanding matters
- Updating of information required by Team Leader 2019-2022 Ongoing
- Performs related/other duties assigned by Supervisor
Camera Operator
Land Transport Authority Of Fiji
07.2016 - 05.2019
- Setting up locations
- Ensures it does not it affect the flow of traffic
- Ensures it is an approved site by the institution. To cover the allocated areas of Suva, Nausori, Korovou, Lami, Deuba & Navua corridor including the approved sites in the West.
- MAINTAIN CAMERA BATTERIES AND LAPTOPS
- Ensures camera batteries are fully charged at all times before the operation so that it does not affect operation flow on job site.
- Proper storage of D-Cams, batteries and other accessories and ensure that they are properly cleaned after all operations.
- Adjudicators are responsible for reviewing of violations downloaded in Stardome System Makes decision regarding offenders captured by the device.
- Ensures that the captured vehicles are verified and posted correctly in accordance to their correct vehicle types.
- Ensures that the correct penalties awarded to the offenders are in accordance to the violated speed limits.
- Adjudicator officers to ensure on the maintenance of law and order by overseeing all violation posted & processed.
- Ensure that decision is in compliance with LTA Act & Regulation.
- Ensures that the Authorized officers name is updated in R& L database.
- Liase with Prosecution and Traffic Writer on court dates and filing of affidavits
Education
No Degree - Professional Diploma In Bussiness Management
University of The South Pacific
Laucala Campus, Fiji Islands09.2019
No Degree - Trade Diploma In Transport Teachnology &Management
Fiji National University
Samabula, Suva, Fiji Islands12.2015
Skills
- Paperwork Processing
- Data Entry
- Report Generation
- Account Updating
- Collect Revenue
- Customer service
- Enforcement
- Teamwork
- Organizational and Time management
Timeline
Road Safety Officer
Land Transport Authority
09.2022 - 10.2023
Customer Service Officer
Land Transport Authority
05.2019 - 09.2022
Camera Operator
Land Transport Authority Of Fiji
07.2016 - 05.2019
No Degree - Professional Diploma In Bussiness Management
University of The South Pacific
No Degree - Trade Diploma In Transport Teachnology &Management
Fiji National University
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