Summary
Overview
Work History
Education
Skills
Personal Information
Reference
Affiliations
Accomplishments
Certification
Languages
Timeline
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Rejoy Abraham

Rejoy Abraham

Griffith,Australia

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Ausflight Flight Handling Company
Griffith Airport, New South Wales
01.2023 - Current
  • Managed communication between airline personnel and customers in a professional manner.
  • Performed daily opening and closing procedures in accordance with company standards.
  • Processed payment transactions utilizing point of sale systems.
  • Operated various computer programs related to customer service operations.
  • Managed gate, ramp and cabin services for each flight.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Met clerical needs by making phone calls, replying to emails and data entry.
  • Investigated discrepancies between actual weight and dimensions of goods versus declared values on manifests or bills of lading.
  • Completed necessary customs documents and other paperwork.
  • Created and maintained records of all incoming and outgoing shipments via an automated system.
  • Produced, organized and submitted export paperwork to meet all applicable resolutions.
  • Provided general clerical support such as photocopying, faxing, scanning.
  • Handled confidential information in a discreet manner.
  • Verified accuracy of information on forms completed by customers or clients before submitting for processing.
  • Performed data entry functions using computers and various software programs.
  • Proofread documents prior to distribution ensuring accuracy of content.
  • Prepared documents such as invoices, reports, memos, letters, and other correspondence.

Store Assistant

IGA Supermarket
Bourke, Australia
03.2022 - 11.2022
  • Served as a successful leader, promoting and achieving store success
  • Answered phone calls and relayed messages to store personnel
  • Encouraged employees to do their best, and increased store productivity immensely.

Senior customer service officer

Gargash Insurance Services LLC
Dubai, United Arab Emirates
08.2014 - 10.2021
  • Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer
  • Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns
  • Accurately verified information and updated information databases as necessary
  • Answered phone calls and provided callers with pertinent information and assistance.

Education

Bachelor in Business Administration - Business Administration And Management

Jaipur National University
Jaipur, Rajasthan
01.2020

Bachelor in Theology - Theology

Asian Theological Institution
United Arab Emirates
06.2018

Certificate 111 in Aviation - Ground Operations And Service

Industry Delivered Training
Kew, VIC

Skills

  • Decision Making
  • Adaptability
  • Fast Learner
  • Ability to Multitask
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Effective Time Management
  • Communication skills
  • Customer Service Skills
  • Creative Problem Solving
  • CRM Software
  • Tactful and diplomatic
  • Building rapport
  • Active Listening
  • Positive and professional
  • Clerical Support

Personal Information

  • Date of Birth: 15/09/1987
  • Nationality: Indian
  • Australian Permanent Resident
  • Australian Driving License

Reference

Shannon King, Griffith Manager, 0428 626 772

Affiliations

  • Playing music
  • Exercise
  • Exploring places
  • Sports

Accomplishments

  • Best player award
  • Recognition for safe work
  • Recognition for extraordinary performance at work
  • Leadership role in short time

Certification

  • Microsoft certified professional
  • Radio license

Languages

English
Professional
Hindi
Professional
Malayalam
Professional

Timeline

Customer Service Officer

Ausflight Flight Handling Company
01.2023 - Current

Store Assistant

IGA Supermarket
03.2022 - 11.2022

Senior customer service officer

Gargash Insurance Services LLC
08.2014 - 10.2021

Bachelor in Business Administration - Business Administration And Management

Jaipur National University

Bachelor in Theology - Theology

Asian Theological Institution

Certificate 111 in Aviation - Ground Operations And Service

Industry Delivered Training

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Rejoy Abraham