Rekha Bhatt
Gungahlin,ACT
Summary
Hardworking relationship manager with a proven track record at NIC ASIA BANK LTD, Nepal excelling in customer relationship management and loan recovery. Skilled in client acquisition and adept at navigating complex customer service scenarios. Demonstrated success in enhancing client satisfaction and loyalty, while significantly contributing to financial product sales and recovery targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Manager/Loan Recovery Assistant
NIC ASIA BANK LTD
Mahendranagar, Sudurpaschim
07.2023 - 03.2024
- Writing a loan proposal, making the disbursement of the loan after approval, and maintaining good customer service.
- collecting leads from the market for deposit and and lending.
- Insuring timely collection of the customer dues.
- ensuring loan target for the quarter ends and year end by collecting interest overdue, watchlist & NPL.
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
- Maintained accurate records of all client interactions within the company's CRM system.
- Managed a high volume of accounts, prioritizing tasks to meet recovery targets.
Relationship Manager/ Human Resource Coordinator
NIC ASIA BANK LTD
Surkhet, Karnali
01.2021 - 07.2023
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
- Analysis client financial statements to offer tailored advice and products.
- Writing a credit application and making disbursements after the approval.
- Maintained accurate records of all client interactions within the company's CRM system.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Ensured compliance with regulatory standards and company policies in all client interactions.
- Provided training and guidance to team members on resource management tools and best practices.
- Hired employees and processed hiring-related paperwork.
- Coordinated with HR to manage staffing needs, including recruitment and allocation of temporary staff.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
Customer Service Representative/Cashier Assistant
NIC ASIA BANK LTD
Kathmandu, Bagmati
04.2019 - 01.2021
- Provided accurate information about products and services to customers. Handling customer queries and grievances.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits & making cheque payments
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Contacted customers about potential service upgrades, new services and account changes.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
BBA - Commerce
Amity College
Kanchanpur Nepal11-2016
Master of Arts - Economics
Tribhuvan University
Kritipur, KathmanduSkills
- Customer service
- Client acquisition
- Complaint resolution
- Retail marketing
- Product and service solutions
- Adaptability and flexibility
- Customer relationship management (CRM)
- Loans( Retail, Subsidy, Business & Business)
- Lead generation
- Spreadsheets
- Opening and closing accounts
Languages
English
Professional
Hindi
Limited
Nepali
Native/ Bilingual
Accomplishments
Employee of the Month for outstanding loan lending performance.
Affiliations
Passionate about sketching and painting.
Certification
- Customer Service and Teller Certification Course.
- Certification course for experience anchor.
References
References available upon request.
Timeline
Relationship Manager/Loan Recovery Assistant
NIC ASIA BANK LTD
07.2023 - 03.2024
Relationship Manager/ Human Resource Coordinator
NIC ASIA BANK LTD
01.2021 - 07.2023
Customer Service Representative/Cashier Assistant
NIC ASIA BANK LTD
04.2019 - 01.2021
- Customer Service and Teller Certification Course.
- Certification course for experience anchor.
BBA - Commerce
Amity College
Master of Arts - Economics
Tribhuvan University
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