Rekha Kharel
Larrakeyah,NT
Summary
Creative and enthusiastic individual with diverse work and academic experience. Possesses a strong work ethic and deep commitment to every task entrusted. Highly motivated customer service professional dedicated to ensuring customer satisfaction and contributing to company success. Proven track record in managing high volumes of inbound calls while maintaining satisfactory customer relationships. Proficient in CRM systems with exceptional active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Disability Support Worker
Purple Support
Darwin, NT
04.2025 - Current
- Helped disabled persons access community resources such as housing options or job training programs.
- Provided emotional support to individuals with physical or mental disabilities.
- Developed strategies to help individuals cope with their disability.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Assisted in developing self-care skills such as personal hygiene practices.
- Encouraged independence by teaching skills needed for everyday life.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Transported clients to appointments, social events, and other activities as needed.
Disability Support Worker
Metanoia Rays
04.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Disability support worker
Hands on People
05.2023 - 02.2025
- Assisting with personal care, such as daily hygiene and getting dressed
- Helping with household chores, such as cooking, laundry and cleaning
- Taking clients grocery shopping
- Transporting clients to medical appointments
- Providing social support to clients and helping them engage in social activities
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Maintained records of services provided, client progress, and goals achieved.
- Encouraged independence by teaching skills needed for everyday life.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
Customer service and Barista
McDonald’s
03.2019 - 11.2021
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Education
Bachelor In IT -
Federation University
Skills
- I am a creative and enthusiastic person with a diverse range of work and academic experience I am hardworking, diligent, have a strong work ethic and a strong conviction to any work that I am trusted with customer service professional motivated to maintain customer satisfaction and contribute to company success History managing large amounts of inbound calls and sustaining satisfactory relationships with customers Offers skill with CRM systems paired with outstanding active listening and multitasking abilities
- Community resource access
- Daily living skills
- Adaptive equipment
- Personal care
- Emotional support
- Household management
References
- Anish Sapkota, 0451977037, Store Manager, McDonald's Stuart Park, McDonald's Darwin Central
- Sangita koirala: 0452304963 team leader in HOP
- Avishek Phuyal: 0477034660 operational manager, team leader( Metanoia Rays)
Timeline
Disability Support Worker
Purple Support
04.2025 - Current
Disability Support Worker
Metanoia Rays
04.2024 - Current
Disability support worker
Hands on People
05.2023 - 02.2025
Customer service and Barista
McDonald’s
03.2019 - 11.2021
Bachelor In IT -
Federation University