Reliable Transportation Services RTS
Lanena,TAS
Summary
Business Development with compliance component.
Collaborative leader with dedication to partnering other companies with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Director of Operations
Reliable 3PL Logistics Pty Ltd
01.2021 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed procurement, inventory and warehouse operations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Set team and individual KPIs and provided regular, actionable feedback.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
Director of Business Development
Reliable Transportation Services Pty Ltd
09.2017 - Current
- Developed CRM AND APP for the NHVR compliance .
- Company Owned Assets Heavy Vehicle and Light Vehicle.
- Business Development with Turnover $1 million Plus approx.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
- Strategised and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
- Negotiated, prepared and signed contracts with clients.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Led change and transformation across business areas to deliver benefits and align company resources.
Senior Business Development Manager
Customized Training
03.2018 - 05.2019
- Promoting Training with the cooparate
- Developed and implemented favourable pricing structures balancing firm objectives against customer targets.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Business Manager
Optus
06.2014 - 01.2015
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Centre Manager
Targetbase Integrated
03.2013 - 06.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Served customers and followed outlined steps of service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
Manager Sales
Salmat
01.2008 - 08.2011
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of [Number] people, stepping in to support employees and deliver smooth sales processes for clients.
- Held weekly meetings with [Job title]s to identify techniques to overcome sales obstacles.
- Developed and implemented comprehensive salesperson training program.
- Resolved customer issues quickly and managed over [Number] accounts to increase sales and meet quotas.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
Transitional Team Leader
Salmat
09.2007 - 12.2007
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Consultant
Salmat
01.2007 - 08.2007
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Completed orders and organized product deliveries to meet customer timetables.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Education
MBA - International Marketing
Central Queensland University
Melnbourne03.2009
Skills
- Leadership Training
- Constructive Feedback
- Facility Improvement
- Union Negotiations
- Operational Leadership
- Quality Assurance
- Process Improvement
- Policy Development and Enforcement
- Cost Control
- Strategic Vision
- Business Management
- Resource Allocation
- Performance Monitoring and Evaluation
- Inventory Tracking and Management
- Continuous Quality Improvement (CQI)
- Business Policies and Procedures
- Payroll Administration and Timekeeping
- Business Growth Initiatives
- Strategize Business Plans
- Oversee Administrative Functions
- E-Commerce Strategy
- Business Management and Development
- Budget Controls
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Timeline
Director of Operations
Reliable 3PL Logistics Pty Ltd
01.2021 - Current
Senior Business Development Manager
Customized Training
03.2018 - 05.2019
Director of Business Development
Reliable Transportation Services Pty Ltd
09.2017 - Current
Business Manager
Optus
06.2014 - 01.2015
Centre Manager
Targetbase Integrated
03.2013 - 06.2014
Manager Sales
Salmat
01.2008 - 08.2011
Transitional Team Leader
Salmat
09.2007 - 12.2007
Sales Consultant
Salmat
01.2007 - 08.2007
MBA - International Marketing
Central Queensland University
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