Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Key Attributes And Skills
Languages
Volunteer Experience
Timeline
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Rema Hamid

Clayton,Victoria

Summary

Dynamic and highly motivated professional with 3+ years of experience, well known for exemplary customer service and penchant for embracing challenges. With a robust work ethic, adaptability, and exceptional interpersonal skills, exceling in diverse environments. Leading with integrity, thriving in fast-paced, ever changing work settings. Proficient in handling varied workloads and adept at multitasking. I excel in de-escalating situations with subtlety. Fueled by ambition and a relentless drive to succeed, I eagerly seek opportunities for personal and professional growth. My commitment to meeting company objectives is underscored by a history of consistent, organized practices. Equally comfortable working independently or as part of a team, I effectively execute tasks with precision and attentiveness to instruction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Drive-Thru and Front Counter

Hungry Jacks
Springvale
06.2021 - Current
  • Greeted customers and handled payments via a POS system
  • Operated drive-thru services including taking orders and delivering food in a prompt but friendly manner
  • Maintained clean dining areas, restrooms, and workstations by routinely sweeping, mopping, and disposing of garbage
  • Worked with my team to maintain smooth operations and high standards of customer service during high volume rushes
  • Professionally addressed any customer complaints and referred to the manager when escalated
  • Awarded most improved crew member of the year.

Education

High School Diploma -

Bentleigh Secondary college
12.2023

Skills

  • Responsible with handling money
  • Capable to work under pressure & multitask
  • Critical thinking
  • Hardworking
  • Problem Resolution
  • Excellent Communication, verbal and literal
  • Dependability
  • Creative, out of the box thinking
  • First Aid

Certification

Certificate III in Allied Health Assistance

Accomplishments

  • 2017 Vice School Captain
  • 2017 School Council Captain
  • During the year 2017, I took part in my school's cake fair which required me to handle money and to assist customers to their allocated spots.
  • Not only that but during the same year, I took part in a school business project where we created products, advertised, and sold them.
  • Throughout the course of 2017 I was junior school captain, where I had to organize whole school events and run them while also being vice school captain and running whole school assemblies, which helped build up confidence in me to communicate clearly.

Key Attributes And Skills

  • Responsible with handling money
  • Capable to work under pressure & multitask
  • Critical thinking
  • Hardworking
  • Problem Resolution
  • Excellent Communication, verbal and literal
  • Dependability
  • Creative, out of the box thinking
  • First Aid

Languages

Arabic, Native/ Bilingual

Volunteer Experience

2022, Established a great first impression through engaging with customers in a warm and friendly manner; attentively listened to customers’ concerns and promptly served their queries., Responsible for sorting out clothing, arranging them on racks and shelves, scanning labels, processing orders, helping shoppers locate merchandise, maintaining the cleanliness of the store., Anticipate and determined customers’ needs through engagement, made recommendations based on their feedback while upselling wherever possible.

Timeline

Drive-Thru and Front Counter

Hungry Jacks
06.2021 - Current

High School Diploma -

Bentleigh Secondary college
Rema Hamid