Rema Hamid
Clayton,VIC
Summary
I am a dynamic and highly motivated professional with 3+ years of experience, known for exemplary customer service and penchant for embracing challenges. A strong work ethic, adaptability, and exceptional interpersonal skills, excelling in diverse environments. Leading with integrity, thriving in fast-paced, ever changing environments. Proficient in handling varied workloads and exceptional multitasking and organizational skills. I excel in de-escalating situations with subtlety, fueled by ambition and a relentless drive to succeed. I eagerly seek opportunities for personal and professional growth. Equally comfortable working independently or as a part of a team, I effectively execute tasks with precision and attentiveness to instruction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Hungry Jack's
06.2021 - Current
- Greeted customers and handled payments via a POS system.
- Operated front counter, drive-thru and other stations in the restaurant.
- Demonstrated strong multitasking abilities, while working well with other team members and managers to ensure smooth operations and a high standard of customer service during high volume rushes.
- Maintained clean dining areas, restrooms and workstations by routinely sweeping, mopping, and disposing of garbage.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted management in developing marketing strategies to increase sales.
Global Sign Work
Global Sign
01.2022 - 11.2022
- Worked in admin/as a receptionist.
- Performed day to day administrative duties such as scheduling calls, receiving equipment, invoicing customers, office cleaning, checking mail, and formatting reports and letters.
- Handled customer information and professionally addressed any complaints.
- Organized scheduling times and assisted with courier handling and logistics.
Education
Bachelor of Science - Science
Swinburne University of Technology
Hawthorn, VIC07-2027
High School Diploma -
Bentleigh Secondary College
Bentleigh East, VIC12-2023
Certificate III - Allied Health
Holmesglen Institute of TAFE
Moorabbin, VIC12-2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Excellent communication
- Flexible Schedule
- Attention to detail
- Responsible with money handling
- Fast Learner
- Positive Attitude
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
- Provide First Aid
- CPR Certificate
- Manual Handling
Timeline
Global Sign Work
Global Sign
01.2022 - 11.2022
Crew Member
Hungry Jack's
06.2021 - Current
Bachelor of Science - Science
Swinburne University of Technology
High School Diploma -
Bentleigh Secondary College
Certificate III - Allied Health
Holmesglen Institute of TAFE