Summary
Overview
Work History
Skills
Languages
References
Timeline
Generic

Rema Rabah

Mickleham,VIC

Summary

I am a reliable grocery team member with relevant experience in handling, stocking and organizing product on store shelves. Possess strong customer service skills, adept at prioritizing tasks and maintaining cleanliness of work area. Demonstrated ability to contribute positively to store environment by fostering team collaboration and improving customer satisfaction levels.

Overview

6
6
years of professional experience

Work History

Grocery Team Member

Coles
Craigieburn, VIC
07.2021 - Current
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained cleanliness and organization of aisles, shelves, and storage areas.
  • Stocked and rotated grocery products on shelves, ensuring freshness and accessibility.
  • Performed price checks and adjustments as needed.
  • Identified and quickly handled spill clean-up.
  • Monitored expiration dates and removed outdated products from shelves.
  • Assisted customers in locating items, answered questions about product features and prices.
  • Collaborated with team members to determine appropriate solutions for customer requests or problems.
  • Ensured that all displays were properly merchandised with correct signage, pricing information, promotional materials.
  • Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
  • Stocked shelves with merchandise and rotated products to ensure freshness.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.

Cashier/Barista

Family business
Meadow Heights, VIC
01.2019 - 03.2025
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.

Skills

  • Visual merchandising
  • Inventory management
  • Product rotation
  • Cash handling
  • Customer service
  • Safety compliance
  • Team collaboration
  • Time management
  • Shelf stocking

Languages

English
Native/ Bilingual
Arabic
Professional

References

References available upon request.

Timeline

Grocery Team Member

Coles
07.2021 - Current

Cashier/Barista

Family business
01.2019 - 03.2025

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Rema Rabah