REMAN MAHARJAN
Adelaide,SA
Summary
“Experienced hospitality professional with a passion for delivering outstanding service in hotel environments. Proven track record of enhancing guest satisfaction through effective communication, organizational skills, and a dedication to excellence. Seeking a rewarding position in a hotel setting to contribute my expertise in ensuring a seamless and enjoyable experience for guests.”
Overview
7
7
years of professional experience
Work History
Guest Service Attendant
The Everest Hotel
12.2019 - 11.2021
- Welcomed guests on arrival, displaying professional and friendly approach.
- Assisted guests with variety of services and local attraction information.
- Assisted with luggage handling, valet services and concierge services.
- Managed check-in and check-out procedures for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Responded to guest inquiries to maximize guest satisfactio
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Tour Guide Assistant | Translator
Shuang Qi Tours Pvt.Ltd
11.2016 - 10.2019
- Greeted and welcomed guests to tours, providing information on the tour's itinerary.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Checked tour vehicles for cleanliness, safety and functionality.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
Assistant Front Desk Manager
R.G suppliers
08.2014 - 09.2016
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
Certificate III in individual Support (Ageing) -
08.2022
Diploma in Chinese Language and Culture -
Hebei University of Economics And Business
Shijiazhuang,Hebei,China07.2017
Chinese Language course -
Confucius Institute
Lalitpur ,Nepal02.2016
Intermediate (+2) - Hotel Management
H.S.E.B, Caspian Valley College
Kumaripati, Lalitpur Nepal12.2015
Skills
- Positive attitude
- Active listening
- Strong multitasking
- Problem-solving abilities
- Tour guiding knowledge
- Adaptability and flexibility
- Customer Service
- Teamwork
- Attention to detail
- Hospitality Industry
- Guest Experiences
- Clear Communication
references
BHUWAN MAHARJAN - Guest service attendant
Eos by SkyCity
0420306945
Bhuwanmaharjan78@gmail.com
RAJISH MAHARJAN - Security
Eos by SkyCity
0415599008
Rajishmaharjan08@gmail.com
Timeline
Guest Service Attendant
The Everest Hotel
12.2019 - 11.2021
Tour Guide Assistant | Translator
Shuang Qi Tours Pvt.Ltd
11.2016 - 10.2019
Assistant Front Desk Manager
R.G suppliers
08.2014 - 09.2016
Certificate III in individual Support (Ageing) -
Diploma in Chinese Language and Culture -
Hebei University of Economics And Business
Chinese Language course -
Confucius Institute
Intermediate (+2) - Hotel Management
H.S.E.B, Caspian Valley College
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