Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Remi Chisholm

Pemberton,WA

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Accomplished and determined food service professional who provides excellent customer experience. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Skilled in teaching new concepts and best practice strategies. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

High Ropes Supervisor

Ariel Adventure Pemberton
12.2023 - Current
  • Managed emergency situations calmly and efficiently, prioritizing guest safety above all else. Trained to safely abseil people down 30m+ from course within 3 minutes
  • Teaching & supervising groups of up to 50 as people to go through courses, how to be safe and use our equipment,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Collaborated with team members to create memorable experiences for guests during zipline activities, resulting in positive reviews and repeated business.
  • Acted as a company ambassador, promoting zipline tours through networking events and community engagement.

Food and Beverage Attendant

RAC Karri Valley Resort
08.2023 - Current
  • Maintained a clean and organized restaurant & dining area to comply with hygiene and health regulations.
  • Responded to customer inquiries about menu items, and resolved complaints to establish trust and increase satisfaction.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Collaborated with supervisor and servers nightly to discuss logistics and maintain smooth operations.

Food and Beverage / Retail Assistant

Wilpena Pound Resort
04.2023 - 07.2023
  • Performed opening and closing duties within bar area according to schedule.
  • Replenished sales, floor, merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Interacted with multiple customers proactively, identifying needs and offering suitable product recommendations, cultivating warm relationships.
  • Collaborated with team members weekly to accomplish sales goals and improve overall store performance.
  • Successfully juggled multiple tasks and priorities in high-pressure environment, consistently maintaining a professional demeanor and high-quality service.

Barista / Sales Assistant

Spreyton bakery
01.2023 - 04.2023
  • Repairing food items for customers while following all health and safety guidelines.
  • Learnt flexibility within the job and perform tasks outside job description.
  • Constantly maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote a fun and positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Promote welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.

Waitress / Bar Attendant

Devonport Country Club
06.2021 - 04.2023
  • Working through events (weddings, functions, live music shows) from set-up, to pack down.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Performed cash handling duties, provided change and cash outs. Balanced money at end of shift, maintained accurate records of cash transactions, supporting smooth financial operations.

Education

Completion of Year 10 -

Ulverstone High School
Ulverstone, TAS
12.2020

Skills

  • Leadership Qualities
  • Safety Management
  • Environmental awareness
  • Equipment Inspection
  • Zipline Operation
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Adaptability under pressure
  • Beverage Preparation
  • Cross-Training Capabilities
  • Staff Leadership
  • Staff Supervision

References

  • Roberta Lee, Bar Manager, Devonport Country Club, 0411 854 599
  • Jonathan Thurstone, Bar Manager, Wilpena Pound Resort, 0428 205 532

Certification

  • Providing First Aid Training - Dec 22nd, 2023
  • Responsible Service of Alcohol Certificate - Aug 4th, 2021
  • Basic Food Handling Certificate - Feb 23rd, 2023
  • Responsible Conduct of Gambling Training - Dec 5th, 2022
  • Certified Keno Senior Writer, TAS Keno - Dec 8th, 2022
  • Working with Children Check, WA- Dec 20th, 2023

Timeline

High Ropes Supervisor

Ariel Adventure Pemberton
12.2023 - Current

Food and Beverage Attendant

RAC Karri Valley Resort
08.2023 - Current

Food and Beverage / Retail Assistant

Wilpena Pound Resort
04.2023 - 07.2023

Barista / Sales Assistant

Spreyton bakery
01.2023 - 04.2023

Waitress / Bar Attendant

Devonport Country Club
06.2021 - 04.2023

Completion of Year 10 -

Ulverstone High School

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Remi Chisholm