REMY ADDAE

At Midlands Golf Club I work behind the bar.

The main things I am responsible for service wise are making coffees, pouring beer making basic cocktails and serving RTD’s.

My other roles and responsibilities include:

Serving a high volume of customers, catering to functions and thinking on my feet due to give exceptional service to a large crowd.

Majority of my shifts were opening and closing shifts which are made up of stocking, cleaning, assisting my supervisor wherever need be and ensuring the venue is in perfect condition for the day or for the staff rostered on the next day.
I always keep the bar presentable and fully stocked so every customers needs are met quickly and to minimise any lines forming keeping customers waiting.
I make sure to always be alert and focused to make sure I am following my RSA and not putting myself, the company or customers at any potential risk.
We hold a lot of wakes, birthdays and large group gatherings varying from 30 people - 100+ people which has made me very attentive and has given me the ability to adapt quickly to the different needs of our customers.

• My job is extremely customer oriented so I always make sure to greet customers with a smile, ask about their day and engage in conversation to build customer loyalty and ensure they have a memorable experience
• Being a bartender involves recreating cocktails from memory whilst holding conversations with the customer
• Closing down the bar involves packing down the bar (alcohol, glasses, dishes etc) cleaning the bar and mopping the floors
• Working floor involves walking around the venue making sure everyone is safe and enjoying themselves, cleaning anything that's been spilled or broken, collecting rubbish and stocking up the bar fridge

• As a Digital Marketing Manager I am responsible for managing social media accounts for clients, developing and implementing successful digital marketing campaigns to boost customer engagement and increase brand awareness
• Another main thing is researching on what is currently trending and creating content plans for myself and clients to follow
• Filming, Editing and Posting social media content as well as organise photographers and videographers for certain clients
• Website: [not provided]

• I worked as a Barista and All Rounder at Cafe Thirteen83 as a side job while working as a receptionist
• My roles included: Barista, I was in charge of making sure our coffee was consistently up to standard
• Teaching basic barista skills and training staff on the correct ways to work fast and get orders out on time whilst not sacrificing the quality of our coffee
• Opening the store and setting everything up so myself and staff are prepared for the day
• Closing the store ensuring everything is packed away, cleaned and up to standard to make opening run smoothly
• I always made sure to walk around with a smile and show genuine interest to customers whether I was waitressing, cleaning or greeting to make sure they have a memorable experience and want to visit again
• I take pride in my workplace and always ensured tables were cleaned, dishes were sent to kitchen and my workbench as well as coworkers spaces were cleaned
• Sandwich Bar, following the customers order in a timely manner, opening the sandwich bar in the mornings and closing down at the end of the day ensuring all food was stored correctly and stocked for the next day
• Website: [not provided]

• As a Receptionist at a busy dental clinic it was important for me to be able to multi task and work well under pressure which I found to be the best way I work
• During my time here my jobs included Scheduling and rescheduling patients
• Answering phone calls to provide clinic information, answer questions, and direct calls to the appropriate staff
• Maintaining excellent customer service by quickly addressing patient questions or concerns whether it was over the phone, email, or face to face
• Preparing insurance claim forms, explaining benefits, and outlining pricing details for procedures and services
• I worked hard to provide clear communication between dentists, dental assistants, reception staff and patients to ensure perfect coordination
• Website: [not provided]

• Working at McDonalds I became crew trainer within 3 months of being hired, shortly after I was promoted to Cafe and Cafe Crew Trainer
• Crew trainers role is to teach the new employees everything they need to know and especially the right procedures so that there is minimal wasted stock and they become an asset to the workplace
• I have been fully trained in all areas of the store; Drive Thru, Front Counter, Kitchen, Cafe and Headset
• My main role started as training new employees and assisting the manager
• I worked towards being a barista and from there was made Cafe Crew Trainer
• Website: [not provided]