Remy Gonzales
Bonnyrigg Heights,NSW
Summary
Professional in the wine industry with extensive experience in customer service from the operational and managerial side, with high capacity in conflict resolution and opting for results as a team
Overview
22
22
years of professional experience
Work History
Cleanner
Joss Services
09.2022 - Current
- Construction cleaning and other similar areas according to established protocols.
Customer Service Representative
Uvision Consulting
01.2024 - 07.2024
- Attention to immigration queries for Latin America, as the first filter for the immigration lawyer
Business Executive - Horeca
Quimica Suiza
06.2002 - 09.2017
Commercial executive with more than ten years of experience in the wine, coffee and piscos sector with a wide range of product service in the hospitality channel , serving large supermarket chains, wholesalers, specialty stores, hotels and restaurants.
Education
WSET WINE LEVEL 1 , 2 - WSET WINE LEVEL 1 , 2
Sydney Wine Academy - Tafe
09.2024
Mastering New Zealand Wine - Mastering New Zealand Wine
Sydney Wine Academy - Tafe
07.2024
Mastering Australian Wine - Mastering Australia Wine
Sydney Wine Acdemy - TAFE
04.2024
Introduction To The Somellier - Introduction To The Somellier
Sydney Wine Acdemy - Tafe
12.2023
Skills
Excellent customer service
Conflict resolution
Teamwork
Empathy
Punctuality
Attention to detail
Languages
English
Limited Working
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Customer Service Representative
Uvision Consulting
01.2024 - 07.2024
Cleanner
Joss Services
09.2022 - Current
Business Executive - Horeca
Quimica Suiza
06.2002 - 09.2017
WSET WINE LEVEL 1 , 2 - WSET WINE LEVEL 1 , 2
Sydney Wine Academy - Tafe
Mastering New Zealand Wine - Mastering New Zealand Wine
Sydney Wine Academy - Tafe
Mastering Australian Wine - Mastering Australia Wine
Sydney Wine Acdemy - TAFE
Introduction To The Somellier - Introduction To The Somellier
Sydney Wine Acdemy - Tafe
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