Remy Lemke
Make-up Artist
Melbourne,VIC
Summary
Dynamic and engaging professional with extensive experience in hospitality, notably at The Peel Hotel. Proven track record in enhancing customer satisfaction through innovative drink specials and effective team training. Highly reliable with strong multitasking abilities, adept at managing inventory and cash operations while fostering a positive work environment.
Overview
9
9
years of professional experience
Work History
Bartender
The Peel Hotel
01.2022 - 05.2024
- Developed signature cocktails and innovative drink specials to enhance customer experience.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Streamlined bar inventory management processes, reducing waste and improving efficiency.
- Ensured compliance with health and safety regulations while maintaining cleanliness of bar area.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
Barista Manager
On A Roll Café
02.2019 - 05.2021
- Supervised daily operations, ensuring high-quality beverage preparation and customer service.
- Trained and mentored team members on coffee brewing techniques and customer interaction.
- Managed inventory levels, coordinating supply orders to minimize waste and optimize costs.
- Implemented new scheduling processes, improving staff efficiency and service speed during peak hours.
- Developed promotional campaigns to enhance customer engagement and increase sales revenue.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
KFC Staff
KFC Melbourne Central
01.2015 - 08.2018
- Assisted in preparing and cooking food items according to KFC standards.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Operated kitchen equipment and tools safely while adhering to health regulations.
- Collaborated with team members to achieve daily operational goals effectively.
- Followed inventory procedures, ensuring stock levels met demand for busy periods.
- Trained new staff on food preparation techniques and safety protocols efficiently.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Assisted with onboarding new staff members, providing orientation and support.
Education
CUA51015 Diploma of Screen & Media - Specialised Make-up Services
Melbourne College Of Hair & Beauty
Level 1/244 Flinders St Melbourne, VIC 300012.2017
Skills
Strong multitasking
Timeline
Bartender
The Peel Hotel
01.2022 - 05.2024
Barista Manager
On A Roll Café
02.2019 - 05.2021
KFC Staff
KFC Melbourne Central
01.2015 - 08.2018
CUA51015 Diploma of Screen & Media - Specialised Make-up Services
Melbourne College Of Hair & Beauty