Christine Blair

Assessing and completing Build-over Applications for both GWW service areas.

• Assessed Plans of Sub-division, Architectural and Engineering plans for applications.
• Completed contractual paperwork for Town Planning and Certification Sub-division referrals.
• Provided technical advise to internal teams, developers, consultants and local government agencies.
• Maintained systems, standards and procedures to carry out works within Statutory time limits.
• Collaborated with cross-functional teams to ensure seamless processing of multiple applications for a singular property.

• Processed all types of simple and complex Plumbing applications
• Quickly learned new skills and applied them to daily tasks, am currently working on improving efficiency and productivity by working with the Central Team to merge process documentation to promote cross-skilling between the teams
• Planning, with the Property Services Team Leader, to update and streamline current processes, procedures, documentation and training material.
• Competent and confident in using GIS sytems, SPEAR, LASSI, DAMS CCS and Property Plus.
• Understanding the importance of providing excellent customer service, I actively listen to customers, providing accurate information in a timely and appropriate manner while keeping accurate records of interactions.
• Competently meeting current KPI's and actively working to ensure that Team targets are met and exceeded.
• Proud to have created positive and strong relationships with internal customers and colleagues quickly.
• Successfully completed all training required by Greater Western Water and have stepped into a training role to assist newer members of our Team.

• Worked with the WaterMark Certification Team to streamline and audit the certification process for plumbing and drainage products in accordance with the Australian Building Codes Board (ABCB) regulatory processes
• Conducted full audit on internal policies, processes, procedures, systems, and technologies
• Reviewed quality systems and ensured regulatory compliance
• Collaborated with stakeholders and staff to create new database systems in alignment with IT requirements and identified areas for improvement
• Streamlined sales techniques, formulated marketing plans, assessed materials, and assisted in execution
• Implemented sales forecasting procedures and reporting system to analyse and record business activities
• Created a new Employee Handbook following both Australian and American legal guidelines.

• Developed a new CRM program to include sales and service follow-up procedures
• Generated a resolution function with the ability to trace, examine, and report on internal activities and surveys
• Trained employees to use software
• Liaised with numerous staff to ensure accurate correlation, tracking, and reporting on sales/service interactions
• Collaborated with staff to achieve fulfilment of objectives set by Mercedes Benz
• Maintained customer privacy by implementing specific privacy measures and updated Three Point Motors and Mercedes Benz databases.

• Promoted through positions of increasing scope and responsibilities from Social Media Consultant to Customer Relationship Manager
• Created and oversaw CRM systems to allow for analysis and reporting of customer interactions
• Tracked client satisfaction and ensured KPI rates were fulfilled
• Facilitated staff training and assisted with hiring, inductions, and mentoring of new employees
• Monitored IT and daily administration requirements of dealership
• Crafted social media posts and managed pages
• Boosted marketing and advertising to expand local presence in accordance with brand compliance
• Increased sponsorship opportunities
• Improved measurements used by Ford Australia to rank and remunerate Sunbury Dealership by introducing various successful procedures and policies.

• Designed and implemented new marketing plan, produced advertising materials, and drove promotions
• Recognised potential business avenues and expanded current portfolio
• Managed wholesale customer service offerings and directed business relations with the first international distributor in Dubai
• Developed the retail network so that the business was represented in all Australian states
• Assisted in the creation of a new retail-focused kitchen store in St Leonards, Victoria.