Remy Uzayizenga
Redbank Plain,Australia
Summary
I am a highly skilled and experienced payroll and HR administration professional; I possess great communication skills and knowledge of different payroll and administration systems. Proven record of taking responsibility of payroll processes and maintaining up to date administration records. I am equipped with great time managements skills, planning organising and with great attention to details and accuracy in record processing.
Overview
3
3
years of professional experience
Work History
Service Delivery Officer, Payroll and Establishment
Queensland Shared Services
02.2024 - Current
- Processing and validating end to end payroll and establishment transactions in a timely and accurate manner
- Providing business support including data entry and Microsoft office processes such as excel spreadsheeting
- Working as part of a collaborative and interactive team environment
- Delivering high quality customer service
- Participating in recommended continuous improvement initiatives
- Demonstrating management skills with the ability to prioritize competing demands and payroll deadlines
- Contributing to an accountable, fair, and safe work environment
Postal Service Officer
Australia Post Group
08.2022 - 02.2024
- Learning and improving management and leadership skills while supervising a team
- Excellent customer service skills
- Excellent communication skills
- Sound understanding of MyPost business
- Proactive in getting customers to know and understand aspects of MyPost business
- Ability to handle customer aggression
- Merchandising and maintaining the overall aesthetic of the Australia post shop
- Tax file trained
- Trained in Passport renewals, Passport applications, and other identity services
- Sound understanding of one safe
- Relationship building with customers and colleagues
- Taking customer inquiries and problem-solving and managing customer aggression and de-escalation
- Ability to work in multifaceted teams and be a strong team player to accomplish all tasks assigned in a timely manner
Education
Bachelor of Business - human resources and employment relations
Griffith University
12-2027
Skills
- Service delivery
- Customer service
- Reliability
- Excellent communication
- Process improvement
- Team collaboration
- KPI tracking
- Problem solving
- SLA compliance
- Effective time management
- Adaptability
Hobbies and Interests
- Playing soccer
- Running
- Reading books
- Cooking
Languages
English
Full Professional
Swahili
Full Professional
Rwandese
Full Professional
Timeline
Service Delivery Officer, Payroll and Establishment
Queensland Shared Services
02.2024 - Current
Postal Service Officer
Australia Post Group
08.2022 - 02.2024
Bachelor of Business - human resources and employment relations
Griffith University
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