Adept Senior Data Analyst with a proven track record at NAB, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Senior Data Analyst
NAB (client)
09.2023 - Current
Delivered comprehensive reports highlighting key trends, patterns, anomalies, presenting findings to senior management for informed decision-making purposes.
Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
Leveraged text, charts and graphs to communicate findings in understandable format.
Partnered with IT teams to ensure seamless integration between databases and analytical tools, maximizing system efficiency across departments.
Served as a subject matter expert on various projects, sharing valuable insights derived from extensive industry experience as a Senior Data Analyst.
Developed and deepened relationships with key stakeholders.
Developed and monitored project schedules, budgets and objectives for successful completion.
Monitored progress against established metrics continually adjusting strategies as needed to achieve desired results successfully.
Cyber Security SME
NAB (client)
03.2023 - 09.2023
Collaborated with IT teams to integrate security measures into the development and deployment of new applications.
Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
Performed regular reviews of user access rights, minimizing the risk posed by insider threats or compromised accounts.
Operations Specialist
BankVic
03.2020 - Current
Collected, arranged and input information into database system.
Conducted prompt and thorough investigations on customer accounts.
Contacted customers directly to notify of fraudulent activity and minimise impacts.
Identified threats, vulnerabilities and suspicious behaviour patterns to recommend mitigation measures.
Tracked and analysed reports to determine needed improvements.
Assisted various departments with change by communicating new improvement plans and expectations.
Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents via AUSTRAC
Customer Banking Consultant
BankVic
10.2016 - 03.2020
Opened, closed and updated accounts for customers.
Evaluated client financial positions and identified most appropriate banking products.
Assisted customers with setting up or closing accounts, membership applications and signing up for new services.
Trained and mentored junior banking staff to maximise performance, efficiency and compliance.
Helped clients protect assets through variety of strategies.
Represented bank at community events to establish strong ties and promote business.
Provided advice on different bank products and financial options.