Ren Shaowei
Sydney,NSW
Summary
Adept at enhancing guest experiences and leading housekeeping teams, I excelled at INTERCONTINETAL SINGAPORE by elevating room standards and streamlining operations. My expertise in facility maintenance and staff development, coupled with a knack for cross-departmental collaboration, significantly improved guest satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Assesten Manager
INTERCONTINETAL SINGAPORE
SINGAPORE, SINGAPORE
11.2011 - 07.2022
- Room Management: Oversee the daily operations of guest rooms, ensuring that each room meets hotel standards for cleanliness, comfort, and safety, and maintaining the overall quality of the rooms.
- Team Management and Training: Responsible for recruiting, training, evaluating, and managing the housekeeping team to ensure they work efficiently and professionally. Also responsible for setting work schedules for staff, and overseeing performance appraisals.
- Customer Service: Enhance guest satisfaction by handling guest feedback, complaints, and suggestions, ensuring that guests receive high-quality service during their stay.
- Inventory and Supplies Management: Ensure the adequate supply and good condition of guest room supplies, cleaning materials, bedding, etc., and request replenishments from the purchasing department in a timely manner.
- Cleaning and Maintenance: Ensure cleanliness standards are consistently met, conduct regular facility inspections, arrange for repairs, and maintain guest room facilities in good condition.
- Coordination and Communication: Work closely with other hotel departments (such as the front desk, food and beverage, and engineering) to ensure smooth coordination across all operations.
- Health and Safety: Ensure that guest rooms comply with health and safety regulations, perform regular safety checks, and prevent any potential safety incidents.
Education
GED -
REACH COMMUNITY COLLEGE
Sydney, NSW01-2025
Skills
- Department organization
- Documentation and reporting
- Cross-departmental collaboration
- Facility maintenance
- Staff training and development
- Housekeeping supervision
- Brand standards adherence
- Concierge services
Timeline
Assesten Manager
INTERCONTINETAL SINGAPORE
11.2011 - 07.2022
GED -
REACH COMMUNITY COLLEGE
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