Rena Abdollahi
Bendigo,VIC
Summary
Reliable team member with experience in production, assembly, and quality assurance in the manufacturing industry. Proven track record of meeting production goals and ensuring quality standards are met. Expertise in troubleshooting, problem-solving, and process improvement initiatives. Skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email and Office 360 for data entry. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
2
2
years of professional experience
Work History
Line Operator
Don KR Castlemaine
11.2022 - 12.2024
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Contributed to a positive company culture by actively participating in team meetings, providing constructive feedback, and fostering an environment of collaboration and mutual support.
- Demonstrated adaptability when assigned to different lines or roles within the facility based on changing business needs or staffing requirements.
- Ensured a safe work environment by following all company policies and OSHA regulations, leading to fewer workplace accidents.
- Increased overall productivity by training new employees on proper procedures, equipment usage, and safety protocols.
- Played key role in successful launch of new product lines, adjusting and calibrating machinery for optimal performance.
Administration/Customer Service Representative
Derrimut 24:7 Gym
03.2023 - 04.2024
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Tracked all incoming calls and emails from clients and Head Office using appropriate software applications.
- Processed and recorded orders, returns and exchanges accurately using Office 360 applications such as Excel.
- Assisted with marketing requirements by updating Social Media platforms and maintaining KPIs by measuring monthly profits and losses.
Education
Diploma of Justice - Justice And Law
Bendigo Regional Institute of TAFE
Bendigo-Echuca, VIC11-2025
High School Diploma -
Bendigo Senior Secondary College
Bendigo, VIC11-2022
Skills
- Computer skills
- Teamwork and analytical thinking
- Worksite safety/Incident reports
- Strong work ethic
- Efficient time management skills with the ability to multi-task and prioritise
- Complaint resolution
Timeline
Administration/Customer Service Representative
Derrimut 24:7 Gym
03.2023 - 04.2024
Line Operator
Don KR Castlemaine
11.2022 - 12.2024
Diploma of Justice - Justice And Law
Bendigo Regional Institute of TAFE
High School Diploma -
Bendigo Senior Secondary College
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