Rena Biju
Coburg,Australia
Summary
Warm, polished, and customer-focused professional with strong experience in fast-paced hospitality environments. Known for exceptional communication, teamwork, and the ability to stay calm, positive, and solution-driven under pressure. Demonstrates excellent grooming, cultural awareness, and a genuine passion for delivering memorable, high-quality service. Highly adaptable, quick to learn, and committed to representing the Emirates brand with confidence and professionalism.
Overview
2
2
years of professional experience
Work History
Crew Trainer
Mcdonald's
Melbourne, VIC
08.2023 - Current
- Delivered friendly, efficient, and consistent service in a high-pressure, fast-paced environment.
- Supported diverse customers with patience, positivity, and clear communication.
- Handled customer enquiries and complaints professionally, ensuring a positive resolution.
- Trained new team members and upheld high service and safety standards.
- Maintained a clean, organised, and welcoming store environment.
- Responded quickly to shift changes and operational needs with a flexible attitude.
- Demonstrated teamwork, cooperation, and a strong work ethic during busy periods.
Education
Bachelor of Community Services -
Acknowledge Education
VIC11-2027
Higher secondary education -
NSS HSS Alakode - Kerala , India
Skills
- Outstanding customer service
- Clear and professional communication
- Teamwork & collaboration
- Calm under pressure; problem-solving mindset
- Fast learner; adaptable to change
- Cultural sensitivity & respectful interaction
- Professional grooming & presentation
- Complaint handling with empathy
- POS & cash-handling experience
- Reliable, ethical, and disciplined
References
Available upon request
Timeline
Crew Trainer
Mcdonald's
08.2023 - Current
Bachelor of Community Services -
Acknowledge Education
Higher secondary education -
NSS HSS Alakode - Kerala , India