Renae Bachiller

-Managed over 80-100 plus calls per day

-Monitored ARC telephones lines to ensure all calls were received in a timely manner
-Answer the switchboard in a professional manner and direct callers to the proper individual or department
-Maintain Icons Office Directory documenting new employees as well as those who have left the company.

-Receptionist/Switchboard Operator-Answered multi-line telephone; greeted visitors; took messages; handled incoming and outgoing FedEx and UPS packages; handled incoming and outgoing mail; operated various office machines including copier, scanner, postage meter, fax machine and laminator
- Created training books for new hires as well as labelling all appropriate folders and drawer space for them.

• Coordinated topics with call centre scripts to handle consumer questions, delivering appropriate answers
• Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships
• Attended educational seminars and conferences to develop expertise and improve performance
• Asked probing questions to determine service needs and accurately input information into electronic systems
• Documented customer inquiries and feedback, including service delivery suggestions in company database
• Explained key information regarding products and services to customers to encourage informed decision-making
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.

• Worked at both George Street, Brisbane City / International
• Airport
• Greeting customers, provided information for specials and promotions, and set up advertisement displays for new incoming merchandise, beverage and bakery items
• Supervised rotating shifts, stock merchandise, and bartended various hot and cold coffee beverages
• Maintain money management for our store to ensure all register safes, deposits, and change orders are completed within a timely manner
• Completed opening and closing duties to facilitate business operations
• Kept areas clean, neat and inspection-ready at all times to comply with product guidelines
• Created and improved daily operational plans including production schedules and optimising task flows
• Enforced safety protocols to promote cost-effective and safe handling of equipment and materials
• Resolved customer complaints and reported issues to senior management

• Shift opening duties
• Took orders and provided excellent customer service
• Collecting payment and operating cash register
• Checking to ensure that customers meet the legal age to enter our venue
• Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
• Managed guest expectations by relaying information regarding hours, wait times and specials
• Offered preferred tables and other special accommodations to
• VIP customers
• Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations
• Enhanced guests' experiences by fulfilling special requests during visits
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

• Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement
• Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections
• Seized opportunities to upsell new product offerings to current customers and coached team to upsell
• Responded to questions with knowledgeable responses
• Collaborated with management to resolve concerns and problem calls
• Broke down objections using friendly, persuasive strategies
• Resolved customer complaints by escalating calls to the proper department.

• Maintained well-stocked and organised sales floor with latest merchandise to drive sustained sales revenue
• Answered customers' questions regarding products, prices and availability
• Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge
• Reset store displays for special events and seasonal merchandise changes
• Accepted and completed cash, check and credit card payments
• Used product knowledge to assist customers and suggest products
• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits
• Networked to build client base and promote products to new and existing clients
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

• Serving quality espresso coffees
• Responsible for setting up, general cleaning and closing of the café daily
• Educated customers on beverage menu items and provided samples of daily brews
• Protected customers by regularly cleaning and sanitising work areas and equipment
• Enthusiastically engaged customers during busy periods to keep mood light and fun
• Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
• Memorised official and off-menu preparations to serve all customer beverage desires
• Operated cash register, collected payments and provided accurate change
• Merchandised display cases and diligently promoted prepared foods to drive business revenue
• Maintained clean and organised workspace, enabling coworkers to locate resources and product
• Received and accurately processed customer payments
• Protected store assets and facilities by complying with company policies and procedures.

• Serving quality espresso coffees
• Discussed menu items and preparation methods with customers and suggested promotional items to increase sales
• Reconciled daily sales each shift, counting member drawers to analyse discrepancies
• Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system
• Trained new employees in operational procedures and modeled duties for front and back house positions
• Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques
• Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.

• Answered and directed incoming calls using multi-line telephone system
• Greeted visitors, assessed needs and directed to appropriate personnel
• Daily handling of emails Booking function rooms and company vehicles

• Worked closely with front-end staff to assist customers and maintain satisfaction levels
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
• Operated cash register, collected payments and provided accurate change
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.