Renae Bachiller
Norman Park,QLD
Summary
Diligent worker offering 6 year record in customer support and strong aptitude for working with little supervision . Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Providing Professional customer service to customers. Efficient, organised and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
Overview
14
14
years of professional experience
Work History
Switchboard Operator
ICON Cancer Care
07.2021 - 02.2024
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Created and maintained company phone directory with current extensions and staff information.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Sent weekly on call rosters via company telecommunication service for Doctors and Sites
- Operated Digital Paging service to relay messaged to Doctors
- Managed over 80-100 plus calls per day
Customer Call Centre Representative
INBOUND, Concentrix
02.2020 - 07.2021
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Explained key information regarding products and services to customers to encourage informed decision-making
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Sift Supervisor / Barista
Hudson Café
11.2019 - 02.2020
- Worked at both George Street, Brisbane City / International Airport
- Supervised rotating shifts, stock merchandise, and bartended various hot and cold coffee beverages
- Maintain money management for our store to ensure all register safes, deposits, and change orders are completed within a timely manner
- Enforced safety protocols to promote cost-effective and safe handling of equipment and materials
Front Door Hostes
Love & Rockets
03.2019 - 11.2019
- Managed guest expectations by relaying information regarding hours, wait times and specials
- Enhanced guests' experiences by fulfilling special requests during visits
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
Outbound Sales Call Center Agent
Telecommunications Service Australia(TSA) Telstra
08.2018 - 03.2019
- Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections
- Broke down objections using friendly, persuasive strategies
- Resolved customer complaints by escalating calls to the proper department.
Retail Sales Assistant
Vivid Store
11.2016 - 01.2018
- Maintained well-stocked and organised sales floor with latest merchandise to drive sustained sales revenue
- Answered customers' questions regarding products, prices and availability
- Accepted and completed cash, check and credit card payments
- Networked to build client base and promote products to new and existing clients
Barista
Muffin Break / Café, Barista
01.2015 - 02.2016
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Memorised official and off-menu preparations to serve all customer beverage desires
- Operated cash register, collected payments and provided accurate change
Shift Supervisor / Barista
Pie Face Bakery / Café, Barista
11.2013 - 10.2015
- Reconciled daily sales each shift, counting member drawers to analyse discrepancies
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system
- Trained new employees in operational procedures and modeled duties for front and back house positions
Receptionist
Brisbane Catholic Education
02.2013 - 12.2013
- Answered and directed incoming calls using multi-line telephone system
- Greeted visitors, assessed needs and directed to appropriate personnel
- Daily handling of emails Booking function rooms and company vehicles
Fast Food Server
Hungry Jacks
08.2010 - 01.2013
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Skills
- Resolving issues
- Call centre experience
- Active listening
- Flexibility
- Quick Learner
- High work Ethic/ Drive
- Problem Research and Resolution
- Customer Inquiries
- Client Satisfaction
- Switchboard Management
- Professional Communication
- Multi-Line Phone Systems
Additional Information
Available upon request
Timeline
Switchboard Operator
ICON Cancer Care
07.2021 - 02.2024
Customer Call Centre Representative
INBOUND, Concentrix
02.2020 - 07.2021
Sift Supervisor / Barista
Hudson Café
11.2019 - 02.2020
Front Door Hostes
Love & Rockets
03.2019 - 11.2019
Outbound Sales Call Center Agent
Telecommunications Service Australia(TSA) Telstra
08.2018 - 03.2019
Retail Sales Assistant
Vivid Store
11.2016 - 01.2018
Barista
Muffin Break / Café, Barista
01.2015 - 02.2016
Shift Supervisor / Barista
Pie Face Bakery / Café, Barista
11.2013 - 10.2015
Receptionist
Brisbane Catholic Education
02.2013 - 12.2013
Fast Food Server
Hungry Jacks
08.2010 - 01.2013
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