Renae Borg
Mackay
Summary
Dynamic Office Manager with proven expertise at South Side Medical, excelling in customer service and office management. Enhanced team efficiency through strategic task delegation and improved compliance with protocols. Proficient in billing and payroll processing, delivering exceptional support while fostering strong customer relations.
Overview
30
30
years of professional experience
Work History
Office Manager
South Side Medical
Mackay, QLD
03.2015 - Current
- Managed daily office tasks to maintain smooth operations and compliance with protocols.
- Provided outstanding customer support by responding to client inquiries and concerns through phone and email.
- Improved team efficiency through effective task delegation and supervision of daily activities.
- Staff Rosters and processing time sheets
- Processed Medicare and DVA online claims efficiently.
- Utilized computer skills in best practices for medical software applications.
Bookkeeper
Pioneer Community Kindergarten
Mackay, QLD
01.2014 - 12.2017
- Processed invoices and supported accounts payable with precision and thoroughness.
- Reconciled bank statements to confirm alignment with financial reports consistently.
- Maintained accurate bookkeeping through MYOB for streamlined financial tracking.
- Assisted with payroll preparation to promote timely employee payments and adherence to regulations.
- Completed BAS and IAS preparations efficiently.
- Demonstrated computer skills in MYOB, Outlook, Microsoft Word, and Excel.
Receptionist
Ambrose Medical Group
Mackay, QLD
04.2008 - 03.2015
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Assisted patients with inquiries, providing accurate information regarding services and procedures.
- Coordinated communication between medical staff and patients to enhance workflow efficiency
- Computer skills in Medical Director and Total Care.
Customer Service Manager
Bank of Queensland
Mackay, QLD
11.2007 - 04.2008
- Led customer service team to enhance assembly quality standards and ensure compliance with operational guidelines.
- Developed training programs to improve staff performance and operational efficiency in customer service processes.
- Implemented quality control measures to identify and rectify issues impacting customer satisfaction and product reliability.
- Assisted in handling cash transactions and maintaining accurate balances. Supported cash management by counting and reconciling funds. Aided in ensuring balanced cash registers at the end of shifts.
- Assisted clients with insurance inquiries and policy details. Supported team in processing claims efficiently. Provided guidance on coverage options for clients.
- Assisted customers through phone and in-person interactions. Provided support to clients via telephone and face-to-face communications.
- Resolved customer complaints by implementing effective solutions and enhancing service quality.
Senior Processing Officer
Pioneer Permanent Building Society
Mackay, QLD
01.2001 - 11.2007
- Assisted in processing payments and managing electronic fund transfers. Supported daily transactions and ensured accurate electronic fund management. Facilitated payment processing and maintained electronic funds systems.
- Oversaw fixed term deposit transactions, cheque processing, and direct debit management to enhance operational efficiency. Led initiatives for seamless processing of cheques and direct debits, ensuring compliance with financial protocols.
- Assisted customers by addressing inquiries and resolving issues promptly.
- Facilitated data entry.
Branch Supervisor, Cashier, Data Processor
Mackay Permanent Building Society
Mackay, QLD
11.1996 - 01.2001
- Supervised daily branch operations, ensuring compliance with regulatory standards and company policies.
- Assisted in processing cash transactions and completing daily reconciliations. Supported accurate cash handling and balancing activities on a daily basis.
- Facilitated team meetings to discuss branch goals, fostering a collaborative work environment.
- Facilitated target attainment as an insurance officer to client satisfaction.
- Resolved customer complaints through effective communication and problem-solving strategies.
Skills
Customer service
Office management
Organizational skills
Data entry
Customer relations
Clear oral/written communication
Administrative support
Billing
Payroll processing
Referee
Dr Peter Gaden - 0421847140
Doctor at South Side Medical
Sheree Gray - 0429198900
Registered Nurse at South Side Medical
Timeline
Office Manager
South Side Medical
03.2015 - Current
Bookkeeper
Pioneer Community Kindergarten
01.2014 - 12.2017
Receptionist
Ambrose Medical Group
04.2008 - 03.2015
Customer Service Manager
Bank of Queensland
11.2007 - 04.2008
Senior Processing Officer
Pioneer Permanent Building Society
01.2001 - 11.2007
Branch Supervisor, Cashier, Data Processor
Mackay Permanent Building Society
11.1996 - 01.2001