Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
RENAE ELIZABETH DUTTON

RENAE ELIZABETH DUTTON

Administration
Schofields,NSW

Summary

Driven and successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices and sales principles. Personable Store Associate with over 3 years in retail sales and customer service. Well-versed in processing sales, working with customers. Successful at handling customer requests and concerns. Strategic with established experience in retail environments. Recognized for excellence in customer service and positive communication style. Successful in utilizing upselling techniques to drive profitability. Personable team member with background providing exemplary customer service in retail settings. Versed in POS systems operations and money handling. Results-oriented individual committed to developing positive relationships with vendors and customers. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

12
12
years of professional experience

Work History

Store Manager

Tree of Life
11.2022 - 03.2023
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Completed routine store inventories
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Created employee schedules to align coverage with forecasted demands
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs
  • Trained team members in successful strategies to meet operational and sales targets
  • Approved regular payroll submissions for employees
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance

Store Manager

The Cotton on Group
04.2021 - 11.2022
  • Recruiting, training, supervising and appraising staff
  • Managing budgets
  • Maintaining statistical and financial records
  • Dealing with customer queries and complaints
  • Overseeing pricing and stock control
  • Maximising profitability and setting/meeting sales targets, including motivating staff to do so
  • Ensuring compliance with health and safety legislation
  • Preparing promotional materials and displays
  • Liaising with head office.

Retail Sales Assistant

The Cotton On Group
10.2020 - 10.2021
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
  • Calculated pricing applied discounts and collected payments to process transactions
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
  • Answered questions about current promotions and resolved issues according to store policies
  • Drove sales by successfully employing upselling and cross-selling strategies
  • Increased customer service feedback scores by delivering outstanding service to customers daily
  • Offered friendly greetings and assistance to incoming customers
  • Established good customer relations and excellent service to build and retain loyal customers
  • Managed cash register operations using POS system and processed sales and returns
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
  • Increased store sales by cross-selling complementary items
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Worked with loss prevention in monitoring shopper behaviour.
  • Assisted customers with prompt and polite support in-person and via telephone.

Sales Assistant

Suit Shop
01.2019 - 11.2019
  • Accepted and completed cash, check,and credit card payments
  • Answered incoming telephone calls to provide store, products, and servicesinformation
  • Met with customers to help with selecting merchandise, finding accessories, andcompleting purchases
  • Priced out products for customers and drew up sales paperwork
  • Highlightedtarget products with eye-catching signs, displays and shelf positions
  • Processed orders through companysystem and coordinated product deliveries
  • Evaluated current sales strategies to identify targets,improve business plans and optimize product presentations
  • Used product knowledge to assistcustomers and suggest products
  • Answered customers' questions about available products, prices, andfeatures
  • Built strong relationships with clients to maintain loyalty and promote efficient operations.

Broughton Bay Bar Williamtown Spotless
11.2018 - 01.2019
  • Removed, washed, and polishedempty glasses, took plates to kitchen and discarded trash
  • Maintained spotless, well-stocked barorganized and ready for customer demands
  • Replenished bar glasses, garnishes, and condiments
  • I tookfood and drinks to bar and table customers
  • Maintained detailed inventory of bar supplies and stockedwork areas
  • Monitored patron alcohol consumption to encourage safety
  • Kept track of bar tabs andtransferred open tabs to dining area for wait staff
  • Checked identification for each person purchasingalcohol
  • Checked patron identification and monitored guests to control service and limit over-intoxication
  • Backed up cashier staff to process customer orders and payments
  • Greeted guests withfriendliness and professionalism
  • Worked in close collaboration with team members to ensurecustomers received high-quality service
  • Supported serving staff in delivering accurate and well-presented food orders
  • Execute cash transactions quickly and accurately
  • Effectively multitasked within afast-paced environment.

Hotel Receptionist

Mayfield Best Western Hotel
03.2016 - 09.2016
    • Answered phones to respondto customer inquiries and transfer calls to appropriate staff members
    • Welcomed patrons to front deskand engaged in friendly conversations while conducting check-in process
    • Cultivated professionalrelationships with guests through active response and dedicated assistance, improving customerretention
    • Arranged special accommodation for guests to maintain optimal satisfaction
    • Collaboratedwith housekeeping and maintenance staff to address and mitigate facility issues
    • Facilitated front deskoperations for busy high-volume hotel
    • Balanced accounts and conducted nightly audits to keepbookkeeping current
    • Pointed out property details and guided guests to dining areas, pool, spa, andfitness center
    • Input customer data into reservation software and made immediate updates to reflectroom changes
    • Collaborated with staff to meet incoming guest needs, smooth check-in processes, andmaximize satisfaction
    • Processed guest payments for room charges, food and beverage charges andphone charges
    • Handled high volume of phone calls and routed to proper guest or internal department
    • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins andcheck-outs
    • Contacted housekeeping services and maintenance personnel regarding problems withguest rooms
    • Reserved guest rooms over phone, in person and via computer for travellers and providedconfirmations
    • Computed guest billings and posted charges to room accounts
    • Issued room keys toguests upon check-in and answered questions regarding proper use
    • Maintained accurate bookkeepingof important files, running reports, and delivering updates on occupancy and revenues
    • Monitoredreservations to track incoming parties and dedicated events
    • Developed vast knowledge of local area toprovide guests with information about dining options, arts, culture, and other entertainment.

Support Worker

Surry Hills Aboriginals Hostel LTD
11.2010 - 03.2011
  • Tracked client behaviours,daily activities, new skills, and notable incidents for documentation purposes
  • Droved and accompanied clients to appointments, shopping and dedicated events for safety and companionship
  • Worked with leadership, parents, and volunteers to establish clear goals and guidelines for group meetings
  • Facilitated weekly group meetings, listened, offered compassion, and supported members
  • Assessed and increased quality of service by monitoring employee and customer interactions
  • Built strong and trusting rapport with clients and loved ones
  • Prepared food and helped patients eat to support healthy nutrition
  • Monitored health and well-being of clients and reported significant health changes
  • Kept detailedrecords of patient care, progress, medication administration and changes in health or other conditions
  • Used calm, positive and encouraging approach with youth
  • Directed activities to promote growth inmental, emotional, and educational areas
  • Completed progress notes for each resident and notedpertinent information in client file
  • Modeled positive behaviour for residents by providing leadership andpositive interactions
  • Encouraged participants to develop leadership and self-esteem skills throughgroup discussions
  • Offered key emotional support to special needs youth
  • Discussed available programservices with potential participants and outlined procedures to facilitate smooth engagement inprogram processes
  • Built and maintained strong relationships with patients by successfully resolvingissues and responding promptly to phone inquiries
  • Observed safety protocols to minimize accidents andspread of disease
  • Collaborated with social workers to support patients
  • Assisted social workers withbuilding, coordinating and leading programs delivering high-quality support.

Education

R.A.P Training (Responsible Ability Pathways) -

Allambi Youth Services
Newcastle, NSW

High School Diploma - undefined

Great Lakes College

Certificate II - Retail Cosmetics

Mid North Coast TAFE NSW
Tuncurry

Skills

  • Communication skills social media savvy Sales process Rapport and relationship building Energetic
  • Product knowledge Exceptional multi-tasker Team oversight
  • Verbal and Written Communication
  • Reception Desk Management
  • Schedule Management
  • Microsoft Office
  • Organisation Skills
  • Administrative and Clerical Support
  • Appointment Booking
  • Word Processing
  • Greeting and Seating Clients
  • Appointment Management
  • Answer Telephone Call
  • Prioritisation
  • Customer Relations
  • Customer Service
  • Delegating Work
  • Outstanding Communication Skills
  • MS Office Proficiency

Timeline

Store Manager

Tree of Life
11.2022 - 03.2023

Store Manager

The Cotton on Group
04.2021 - 11.2022

Retail Sales Assistant

The Cotton On Group
10.2020 - 10.2021

Sales Assistant

Suit Shop
01.2019 - 11.2019

Broughton Bay Bar Williamtown Spotless
11.2018 - 01.2019

Hotel Receptionist

Mayfield Best Western Hotel
03.2016 - 09.2016

Support Worker

Surry Hills Aboriginals Hostel LTD
11.2010 - 03.2011

R.A.P Training (Responsible Ability Pathways) -

Allambi Youth Services

High School Diploma - undefined

Great Lakes College

Certificate II - Retail Cosmetics

Mid North Coast TAFE NSW

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RENAE ELIZABETH DUTTONAdministration