Renae Fisher
Nambucca Heads,NSW
Summary
I am a highly motivated & driven leader with management & leadership experience. I enjoy and thrive on challenges. I consistently achieve high standards through effectively working as a team player.
I am a strong influential and proactive leader. I encourage team work, and empower colleagues to take ownership. I provide coaching, training & mentoring, and do so with passion and motivation.
I am results orientated, customer focused and determined to exceed business & customer expectations.
I am honest, trustworthy, dedicated and a hardworking individual who takes pride in all I do. I am enthusiastic, self-motivated and a fantastic asset to any team
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Travel Consultant
Flight Centre
02.2025 - Current
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Skilled in optimizing workflows and meeting deadlines through effective time management and organizational strategies
Team Leader Manager
Flight Centre
06.2021 - 02.2025
- Defined clear expectations for team and individuals
- Developed inclusive and driven company culture founded on brand values. Focused on strategies around staff retention and company/ team morale and monitored heavily through implemented metrics
- Oversaw talent recruitment, onboarding and training. Experience in interviewing candidates and liasing with recruitment to ensure successful and suitable outcomes. - Coordinated and conducted employee onboarding and orientation sessions.
- Addressed concerns quickly to avoid lasting issues. Great experience with de-escalating customer escalations as a big part of this role is to liase with the customer escalations department & risk department
- Provided advice and assistance on performance management and employee relations.
- Connected employees with resources such as EAP, Human resources, business policies & procedures, code of conduct, business philosophies & values, company EBA and leave requirements.
- Provided consistent daily learning and development through structured morning meetings, alongside ongoing individual learning programes to drive career growth & brightness of future
Senior Travel Consultant
Flight Centre
06.2017 - 06.2021
- Consistently received positive feedback from clients on performance reviews
- Great experience in reaching targets/KPIS - Daily, monthly
- Experience in creating long lasting client relations
- Increased travel sales through targeted recommendations and upselilng techniques.
- Maintained impeccable financial and administrative records to avoid errors in travel arrangements.
- Delivered personalized support to each client to meet their unique needs and travel desires.
- Experience in local marketing - creating a monthly local newsletter to promote business and promotions
Banking Ambassador
BCU - Banana Coast Credit Union
11.2016 - 06.2017
- Profiled and analyzed investment products to develop customized financial strategies for client's financial needs
- Maintained friendly and professional client interactions to maintain client satisfaction
- Executed customer transactions, including deposits withdrawals and money orders
- Maintained energy and enthusiasm in fast-paced environment
Customer Service
McDonalds
01.2014 - 10.2016
- Provided friendly and attentive service and exceptional hospitality to 40+ customers a day
- Learned, referenced and applied product knowledge through the use of up-selling
- Built long-term customer relationships
- Experience with cash handling process
Education
High School Diploma -
Woolgoolga High School
Woolgoolga, NSW12.2016
Skills
- 6 month Leadership programme ( Resilience, Agility, Emotional intelligence, Effective communication, Discipline and growth mindset ) Facilitated by Kylie Johnson July 2022
- Communication – Verbal & Oral
- Customer Service / Developing & Maintaining Relationships
- Networking (Internal / External)
- Customer Centric
- Leadership & management
- Lead Self and Lead Others programme Facilitated by Natasha Gill August 2022
- Retain and Develop Your People programme Facilitated by Natasha Gill August 2022
- Retain and Grow Your Customers Facilitated by Natasha Gill August 2022
- Drive and Grow a Profitable Business Facilitated by Natasha Gill August 2022
- Ability to prioritise and multi task
- Ability to work in high volume and high pressure environments
- Organisational skills
- Attention to detail
- Accountability
Certification
- Certificate III - Tourism and events management
- Certificate IV - Travel and tourism
- Statement of attainment in ASIC Tier 2 advising
Timeline
Senior Travel Consultant
Flight Centre
02.2025 - Current
Team Leader Manager
Flight Centre
06.2021 - 02.2025
Senior Travel Consultant
Flight Centre
06.2017 - 06.2021
Banking Ambassador
BCU - Banana Coast Credit Union
11.2016 - 06.2017
Customer Service
McDonalds
01.2014 - 10.2016
High School Diploma -
Woolgoolga High School
References
- Available upon request
Personal Interests
Traveling | Arts & creative hobbies | Outdoors| Interior design
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