Renae Harrison
Coogee,New South Wales
Summary
Hardworking and meticulous manager with strong time management and organisation expertise, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making and sound judgment to positively impact company success. Passionate in creating a positive work environment to enhance employee satisfaction and and boost performance.
Overview
16
16
years of professional experience
Work History
Studio Manager
Bobbi's Pole Studio
02.2016 - Current
- Streamlined studio operations by implementing efficient scheduling and management systems.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Recruited, interviewed and hired employees.
- Increased bookings by actively engaging with potential customers.
Account Manager
Fairfax Media
01.2015 - 02.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Receptionist
Bobbi's Pole Studio
01.2012 - 12.2014
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities, taking phone calls, replying to emails, serving walk-in customers and numerous other tasks simultaneously.
- Efficiently organised events and social media.
- Cultivated positive relationships with customers through professional demeanor and excellent interpersonal skills.
Communications Coordinator
Ikon Communications
04.2010 - 01.2012
- Increased brand awareness by developing and implementing targeted advertising campaigns.
- Managed advertising budgets, ensuring optimal allocation of resources for maximum return on investment.
- Negotiated contracts with media providers, securing favourable rates and prime placements for ads.
- Measured campaign performance using analytics tools, enabling data-driven adjustments to improve results.
Receptionist
SPSS
02.2008 - 04.2010
- Answered central telephone system and directed calls accordingly.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
Education
Bachelor of Psychological Science -
Central Queensland University
Sydney, NSW2021
Certificate IV - Human Resources
TAFE NSW
Ultimo, NSW2016
Certificate IV - Advertising
TAFE NSW
North Sydney, NSW2010
Skills
- Schedule Management
- Human Resources
- Administration and Reporting
- Customer Relationship Management
- Organisational Skills
- Process Improvement
- Operations Monitoring
- Attention to Detail
Timeline
Studio Manager
Bobbi's Pole Studio
02.2016 - Current
Account Manager
Fairfax Media
01.2015 - 02.2016
Receptionist
Bobbi's Pole Studio
01.2012 - 12.2014
Communications Coordinator
Ikon Communications
04.2010 - 01.2012
Receptionist
SPSS
02.2008 - 04.2010
Bachelor of Psychological Science -
Central Queensland University
Certificate IV - Human Resources
TAFE NSW
Certificate IV - Advertising
TAFE NSW
Similar Profiles
Nadya BerggrenNadya Berggren
Dance and Fitness Instructor at Pole Fitness studioDance and Fitness Instructor at Pole Fitness studio
Jaylene RojasJaylene Rojas
Volunteer at Bobbi's and StraysVolunteer at Bobbi's and Strays
Jessica McArleyJessica McArley
Hair Salon Assistant at Bobbi's Hair SalonHair Salon Assistant at Bobbi's Hair Salon