Renae Hart
Ruse
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
Gulla & Sons Haulage Pty Ltd
11.2020 - Current
- Full-time employment
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Accounts Administrator
Yokohama Tyre
05.2019 - 01.2020
- Full-time employment
- Maintained accurate records of all transactions, ensuring compliance with company guidelines and local regulations.
- Assisted in budget preparation, providing accurate account balances and expense projections.
- Developed effective relationships with key stakeholders, including clients, vendors, bankers, auditors, improving communication flow within the organization.
- Collaborated with other departments to resolve accounting discrepancies and maintain a cohesive financial environment.
- Ensured timely financial reporting through diligent data entry and reconciliation efforts.
- Monitored daily tracking of open opportunities and compliance items.
- Monitored fixed asset inventory to ensure proper asset tracking, depreciation calculations, and disposal procedures were followed accurately.
- Simplified month-end closing process by creating detailed reconciliation reports for management review.
Casual Sales Assistant
Millers
01.2017 - 03.2019
- Casual employment
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Administration Assistant / Parts
Duncan & Foster
02.2013 - 03.2017
- Full-time employment
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Legal Secretary
Vardanega Roberts Solicitors
02.2011 - 01.2013
- Full-time employment
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
Crew Member
Hungry Jacks
01.2006 - 01.2011
- Started part-time progressed to Full-time employment
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Certificate IV - Real Estate Practice
TAFE NSW
NSW12-2025
Diploma - Business Administration
TAFE NSW
NSW12.2020
Statement of Attainment - Executive Assistant Organisational Skills
TAFE Digital
12.2020
Certificate IV - Business Administration
TAFE NSW
NSW12.2015
Certificate III - Business Administration
TAFE NSW
NSW12.2012
Certificate II - Business Administration
TAFE NSW
NSW12.2011
Skills
- Customer service
- Bank reconciliation
- Word processing
- Multitasking and organization
- Office management
- Invoice processing
- Goal oriented
- Scheduling appointments
- Document formatting
- Clear communication
- Organizational skills
- Accounting software proficiency
- Stock management
- Office administration
- Accounts receivable management
- Confidential document control
- Appointment setting
- Data entry
- Accrual accounting
- Cash flow management
- Data organization
- Processing payments
- Billing
- Phone etiquette
- Database maintenance
- Efficient multi-tasker
Certification
NSW Drivers Licence, NSW Roads
Languages
English
Interests
- Volunteer Work - local sports club
- Fundraising Events - local sports club
Timeline
Office Manager
Gulla & Sons Haulage Pty Ltd
11.2020 - Current
Accounts Administrator
Yokohama Tyre
05.2019 - 01.2020
Casual Sales Assistant
Millers
01.2017 - 03.2019
Administration Assistant / Parts
Duncan & Foster
02.2013 - 03.2017
Legal Secretary
Vardanega Roberts Solicitors
02.2011 - 01.2013
Crew Member
Hungry Jacks
01.2006 - 01.2011
Statement of Attainment - Executive Assistant Organisational Skills
TAFE Digital
Certificate IV - Real Estate Practice
TAFE NSW
Diploma - Business Administration
TAFE NSW
Certificate IV - Business Administration
TAFE NSW
Certificate III - Business Administration
TAFE NSW
Certificate II - Business Administration
TAFE NSW
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