Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Renae Kettle

Armadale,WA

Summary

I currently work at Araluen Botanic Park in Roleystone, WA and I rotate between a few different roles.

Firstly, I am a passionate barista with great people skills and sales experience. I am dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation with strong knowledge of the use of espresso machines, equipment and coffee creating.

I also have a detailed understanding of necessary health-related obligations concerning cleaning, scrubbing, and sanitizing surfaces.

Secondly, I work in the main entry building as a customer service officer / receptionist, answering emails and phone calls promptly, with a positive attitude, ready to help customers with any queries. I am an active listener and will always give new tasks a go.


During our annual tulip festival at Araluen I helped out with extra roles such as, cleaning, ticketing, and training seasonal staff in ticketing/customer service work.



Overview

6
6
years of professional experience

Work History

Customer Service Officer /Coffee Barista

Araluen Botanic Park Foundation
06.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Cultivated warm relationships with regular customers.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Served food and beverages promptly with focused attention to customer needs.
  • Kept work space tidy, and restocked during quiet periods.
  • Cash handling.
  • Close / Open shifts.
  • Cleaned counters, machines, and utensils daily.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Trained new cafe workers in sales, customer service, and coffee making.
  • Promptly responded to inquiries and requests from prospective customers.

Customer Service Officer

Muzz Buzz Coffee
03.2019 - 05.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, and utensils daily.
  • Maintained and operated espresso machines, blenders, and other machines.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and other beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Promoted additional items with beverages, increasing store sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Cashier / Customer Service

Hungry Jack's
05.2017 - 07.2019
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Suggested complementary items to orders to boost sales.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Completed milkshakes and ice cream desserts for customers.

Education

Diploma - Beauty Therapy

North Metropolitan TAFE
Perth, WA
11.2018

Graduate Certificate -

Southern River College
Gosnells, WA
10.2017

Skills

  • Relationship Building
  • Good Telephone Etiquette
  • Active Listening
  • Data Entry
  • Square Software Proficiency
  • Barista Skills
  • Cash Handling
  • Good Email Etiquette
  • Espresso Machine Operation
  • Inventory Management
  • POS Systems
  • Opening and Closing Duties

References

Heather Doust -  Araluen Botanic Park Foundation.

Mobile Number - 0406 733 432

Timeline

Customer Service Officer /Coffee Barista

Araluen Botanic Park Foundation
06.2022 - Current

Customer Service Officer

Muzz Buzz Coffee
03.2019 - 05.2022

Cashier / Customer Service

Hungry Jack's
05.2017 - 07.2019

Diploma - Beauty Therapy

North Metropolitan TAFE

Graduate Certificate -

Southern River College

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