Summary
Overview
Work History
Skills
Timeline
Generic

Renae Lawson

Fitzroy North,VIC

Summary

Compassionate employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

12
12
years of professional experience

Work History

Receptionist

Michael Sawyer
01.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Nanny

Amanda Scott
11.2019 - 03.2020
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.

Disability Caretaker

Michelle Taylor
05.2015 - 10.2018
  • Improved quality of life for clients by providing compassionate and attentive care.
  • Assisted clients with daily living activities, enhancing their independence and wellbeing.
  • Developed individualized care plans to address each client''s unique needs and preferences.
  • Maintained safe and clean living environments for clients, promoting health and reducing risk of injury.
  • Monitored client medications, ensuring proper administration and adherence to prescribed schedules.
  • Collaborated with healthcare professionals to provide comprehensive support for clients'' physical, mental, and emotional needs.
  • Provided respectful assistance during personal hygiene tasks, preserving dignity and comfort for clients.
  • Helped clients reach personal goals through encouragement, motivation, and targeted support.
  • Facilitated social engagement for clients by organizing outings and activities tailored to their interests.
  • Communicated effectively with client families to keep them informed about progress and any concerns that arose.
  • Managed challenging behaviours using positive reinforcement strategies, de-escalation techniques, and redirection when necessary.
  • Documented client progress notes accurately highlighting any changes in behaviour or health status in a timely manner.
  • Implemented crisis intervention protocols when required ensuring safety for both the individual being served along with staff members.

Counter Coordinator

JBHIFI Retail
07.2012 - 04.2015
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Managed cash transactions for accurate accounting and minimized discrepancies.
  • Assisted customers with product selection, resulting in higher sales and repeat business.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Operated register efficiently, reducing wait times and improving customer experience.
  • Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
  • Collaborated with team members to streamline processes and enhance overall efficiency.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.

Skills

    • Administrative Support
    • Technical Support
    • Verbal and Written Communication
      • Compassionate Caregiving
      • Behavioural Support
      • Emotional Resilience

Timeline

Receptionist

Michael Sawyer
01.2021 - Current

Nanny

Amanda Scott
11.2019 - 03.2020

Disability Caretaker

Michelle Taylor
05.2015 - 10.2018

Counter Coordinator

JBHIFI Retail
07.2012 - 04.2015
Renae Lawson