Summary
Overview
Work History
Education
Skills
Timeline
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Renae Mason

Wodonga,VIC

Summary

Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Focused [Job Title] providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards. Diligent Cleaner dept at cleaning offices, businesses and other spaces efficiently. Organized and resourceful with excellent time management skills. Bringing 15 years of related experience.

Overview

17
17
years of professional experience

Work History

Commercial Cleaner

Sodexo
03.2023 - Current
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.
  • Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
  • Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.
  • Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects.
  • Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
  • Exceeded performance quotas by regularly exceeding the expected completion times for assigned tasks without compromising quality.
  • Upheld company reputation with exceptional attention to detail while servicing high-profile clientele in luxury venues and upscale properties.
  • Assisted management in developing customized cleaning plans catering to unique client needs and preferences for enhanced customer satisfaction.
  • Boosted operational efficiency with proper maintenance of equipment inventory levels and timely reporting of supply shortages or damages to supervisors.
  • Conducted regular inspections of team''s work quality to identify areas needing improvement or retraining opportunities for staff members.
  • Ensured compliance with environmental regulations by using eco-friendly products whenever possible during cleaning activities.
  • Collaborated effectively with colleagues on large-scale projects requiring coordinated efforts to achieve desired outcomes within specified timeframes.
  • Safeguarded clients'' property and privacy by following strict security protocols during cleaning assignments in sensitive areas.
  • Initiated process improvements through the identification and elimination of redundant tasks, resulting in increased productivity and cost savings.

House Cleaner

Self Employed
01.2007 - Current
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
  • Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Increased efficiency in completing tasks by implementing new techniques learned from industry training programs or workshops attended.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.

Education

No Degree - Year 10 Certificate

Murray High School
12.1997

Skills

  • Equipment Safety
  • Deep Cleaning Abilities
  • Chemical Storage
  • Safe Chemical Handling
  • Housekeeping Skills
  • Supply Management
  • Equipment Monitoring
  • Team Training
  • Trash Collection
  • Project Coordination
  • Maintenance Requests
  • Regulatory Compliance
  • Daily Reporting
  • Chemical Handling
  • Time management abilities
  • Window Cleaning
  • Self-motivation and initiative
  • Multitasking capabilities
  • Sanitization techniques
  • Effective communication
  • Safety-conscious mindset
  • Window washing mastery
  • Quality assurance focus
  • Conflict resolution abilities
  • Reliability and punctuality
  • Floor care proficiency
  • Problem-solving capabilities
  • Deep cleaning expertise
  • Adaptability and flexibility
  • Equipment operation know-how
  • Basic maintenance understanding
  • Attention to detail
  • Customer service orientation
  • Organizational skills
  • Strong work ethic
  • Waste disposal management
  • Dusting and polishing aptitude
  • Chemical handling knowledge
  • Damage Prevention
  • Power Equipment Operation

Timeline

Commercial Cleaner

Sodexo
03.2023 - Current

House Cleaner

Self Employed
01.2007 - Current

No Degree - Year 10 Certificate

Murray High School

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Renae Mason