Renae Meyers DOB: 7/1/1978
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
Work History
Customer Service Manager/Duty Manager
Coles Supermarket
05.1998 - 07.2000
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Administrative Manager/2IC Manager/Duty Manager
Coles Supermarket
08.2000 - 11.2002
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefited both parties.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
Administration Manager/2IC Manager/Duty Manager
Coles Supermarket
11.2002 - 05.2004
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Organized corporate events such as conferences and workshops that fostered professional development among staff members.
- Facilitated the hiring process by working closely with HR in candidate screening, interviewing, and onboarding new administrative staff members.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Coles Dairy Night Filler
Coles
03.2014 - 11.2021
- Improved production efficiency by streamlining filler processes and implementing new techniques.
- Reduced product waste through careful monitoring of filling equipment and routine maintenance checks.
- Enhanced product quality by adhering to strict sanitation guidelines and maintaining a clean work environment.
- Optimized filler machine performance with regular inspections, adjustments, and preventive maintenance tasks.
- Received and processed orders for daily production.
- Increased team productivity by providing training on proper filler operation, safety protocols, and troubleshooting techniques.
- Assisted in the development of new filling procedures to accommodate unique products or packaging requirements.
Education
High School Diploma -
Mount View High School
Cessnock West, NSW11.1996
Skills
- Safety Understanding
- Effective problem-solving
- Creative thinking
- Efficient time management
- Team collaboration
- Customer service
- Decision-making abilities
- Training and development
- Organizational skills
- Strong communication
- Team Building
- Reliability
- Excellent Communication
- Attention to Detail
- Time Management
References
Suzanne Logue
0425358031
Marnie Roelink
0405000358
Timeline
Coles Dairy Night Filler
Coles
03.2014 - 11.2021
Administration Manager/2IC Manager/Duty Manager
Coles Supermarket
11.2002 - 05.2004
Administrative Manager/2IC Manager/Duty Manager
Coles Supermarket
08.2000 - 11.2002
Customer Service Manager/Duty Manager
Coles Supermarket
05.1998 - 07.2000
High School Diploma -
Mount View High School
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