RENAE MOORE

• Adhered to KPI targets.
• Accurately performing payroll functions such as Employee Leave Requests and any rostering adjustments.
• IWFM knowledgeable.
• Excellent communication skills, both verbal and written.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Maintained a working knowledge of awards, agreements and policies associated with Payroll Services.

Management duties were also carried out while performing in this role.

• Reflected brand image and values through exceptional service delivery, strong product knowledge and tactful conflict resolution
• Processed sales, packed orders and delivered products to customer vehicles after purchases
• Expedited newly received merchandise to sales floor per presentation guidelines
• Helped customers to satisfy merchandise needs and resolve service problems
• Completed monthly inventory counts to identify and resolve stock discrepancies
• Attended cash registers during busy periods to maintain top-tier service levels
• Checked retail spaces regularly to detect and handle cleanliness problems
• Showcased specific products and built brand awareness with visual merchandising
• Maintained planograms and displays to market promotional items and increase sales
• Followed cash-handling policies and best practices to process sales and refund transactions
• Completed payroll accurately and timely to meet employee expectations.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.

• Maintained working knowledge of company products and services to communicate competently with customers
• Referred tricky customer issues to designated department for resolution
• Remained calm, composed and polite to deescalate aggressive customer behavior
• Investigated product concerns and communicated with departments to understand customer issues
• Engaged with customers to understand needs, resolve issues and answer product questions
• Kept updated on available products, services and promotions
• Managed time by prioritizing workload and juggling multiple tasks simultaneously