Renae Nsakie-Amoako
Applecross,WA
Summary
Dedicated Leader who sets an example for work ethic, punctuality and quality. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Manager
SpeedFit
Bull Creek, WA
07.2022 - 06.2024
- Promoted to leadership position within 2 months (August 2022) in recognition of strong work ethic and provided exceptional customer service
- Take Personal training EMS sessions, building rapport with clients and delivering an intense, fun session whilst providing motivation and guidance for clients
- Contact, book, orientate and sell membership to leads, maintaining 75% lead to trial conversion and performing 20+ inductions per month
- Maintain >85% membership attendance, complete membership satisfaction calls
- Build and maintain Business to Business partnerships, generate leads through Local Area Marketing
- Complete monthly Stocktake
- Ensure all sessions are retailed and negative accounts are reconciled
- Roster staff ensuring <30% wage cap
- Social media posts.
Services Team Leader
Bethanie
Como, WA
05.2020 - 07.2020
- Assisted Facility Manager with non-clinical tasks such as team management and complaints
- Conducted inspections of floors before, during and after shifts to ensure smooth running of day to day activities and ensure all residents needs are met
- Submit ACFI claims
- Project work- involving the integration of Berrington rosters into Bethanie roster systems and budget
- Recommended and executed improvements for smooth transition of business
- Analyzed roster and software requirements to ensure correct staff to resident ratio within budgeting constraints
- Lead meetings to discuss project roadblocks to drive issue resolution and promoted use of best practices.
Assistant Manager
Berrington Group
Como, WA
01.2019 - 05.2020
- Assisted Facility Manager with non-clinical tasks such as team management and complaints
- Delegating daily tasks to team members to optimize group productivity
- Conducted inspections of floors before, during and after shifts to ensure smooth running of day-to-day activities and ensure all residents needs are met
- Submit ACFI claims- maintaining all job requirements of previous role (ACFI Coordinator)
- Implementing and amending existing policies and procedures, recommending policy changes that enhance the organisation, and working toward achieving certification and accreditation
- Ensuring that the care needs of residents are effectively and appropriately documented by care staff
- Deliver educational programs
- Complete 'Tool Box Talks' for staff on subjects of identified needs
- Assist in the planning, developing, implementation and evaluation of education programme
- Enhance and further develop programs in Infection Control and Occupational Health and Safety
- Attend and participate in Quality Meetings
- Randomly visit each area whilst food service is happening to ensure meals are delivered appropriately and those residents with dietary requirements have been sufficiently catered for
- Complete facility auditing program accurately and as required, as set by the Quality Manager
- Complete staff competency assessments, perform staff appraisals, assist in staff discipline and performance reviews.
ACFI Coordinator
Berrington Care Group
Subiaco/Como, WA
08.2017 - 05.2020
- Assess residents needs and complete icare forms to ensure that the Care Plan reflects the genuine needs of the residents
- Use online Aged Care Funding Instrument to submit ACFI Claims, ensuring ACFI claims are submitted in a timely manner in line with organisational expectations and within the framework of the ACFI business rules
- Maintain a schedule and plan to ensure re-submissions related to justifiable upgrades, periods of hospitalisation and direct admission from hospital are monitored
- Liaising with the Care Manager, Operations Manager and CEO routinely regarding ACFI matters
- Established relationships with care staff to ensure cooperation and a commitment to gathering required data
- Provided educational sessions to staff in relation to ACFI and documentation
- Liaising with external ACFI consultant.
Floor Coordinator
Berrington Care Group
Subiaco, WA
04.2016 - 08.2017
- Management of a floor/wing of the facility
- Lead a team of 4-5 staff (Team Leader and 3-4 care staff) who cared for up to 38 residents
- Duties included- Ensuring all residents care needs were met on a daily basis, scheduling ADLs, ensuring documentation is completed by staff each shift, scheduling and facilitating resident's appointments, direct contact for family liaison, family case conferences, assisting doctor rounds, ordering and monitoring continence aids, ensuring ACFI documents are completed, liaising with ACFI coordinator in regards to resident changes, updating forms to ensure care plans reflect resident's needs
- Monitoring the dining room to ensure meals are delivered appropriately and those residents with dietary requirements have been sufficiently catered for
- Regular auditing of resident's environment to ensure cleanliness and maintenance is attended.
Team Leader
Berrington Care Group
Subiaco, WA
05.2015 - 04.2016
- Lead a team of up to 5 staff and looked after up to 38 residents
- Allocated jobs to a team of care staff to effectively time manage the day and to make sure the residents are cared for appropriately and effectively
- Administration of medications to the residents and assisting RN with administration of S8 medication
- Liaise with resident's families when appropriate
- Assisted residents with all aspects of care, assist them with daily ADL's, showering, toileting, feeding, mobility, and document all care given throughout a shift
- Assisted residents with dementia and challenging behaviors.
Team Leader
Evergreen Life Care (previously Gosford RSL Leisure Living)
Gosford, NSW
11.2007 - 03.2015
- Lead a team of up to 5 staff and looked after up to 45 residents
- Allocated jobs to a team of care staff to effectively time manage the day and to make sure the residents are cared for appropriately and effectively
- Administration of medications to the residents and assisting RN with administration of S8 medication
- Liaise with resident's families when appropriate
- Assisted residents with all aspects of care, assist them with daily ADL's, showering, toileting, feeding, mobility, and document all care given throughout a shift
- Assisted residents with dementia and challenging behaviors.
Retail Assistant
Kliens
Bateau Bay, NSW
10.2004 - 02.2007
Cashier
Red Rooster
Bateau Bay, NSW
10.2003 - 02.2006
Education
First Aid And CPR -
Australia Wide First Aid
Fremantle, WA02.2024
Cert. IV -
Fitness Australian Fitness Academy
Online Course04.2023
Cert. III -
Fitness Australian Fitness Academy
Online Course03.2022
Cert. IV -
Aged Care Gosford TAFE
Gosford, NSW01.2010
Cert. III -
Aged Care Gosford TAFE
Gosford, NSW01.2007
High School Diploma -
Tuggerah Lakes Secondary College
The Entrance01.2006
Skills
- Multitasking and Prioritization
- Efficient and detail orientated
- Calm and professional under pressure
- Understanding customer needs
Timeline
Manager
SpeedFit
07.2022 - 06.2024
Services Team Leader
Bethanie
05.2020 - 07.2020
Assistant Manager
Berrington Group
01.2019 - 05.2020
ACFI Coordinator
Berrington Care Group
08.2017 - 05.2020
Floor Coordinator
Berrington Care Group
04.2016 - 08.2017
Team Leader
Berrington Care Group
05.2015 - 04.2016
Team Leader
Evergreen Life Care (previously Gosford RSL Leisure Living)
11.2007 - 03.2015
Retail Assistant
Kliens
10.2004 - 02.2007
Cashier
Red Rooster
10.2003 - 02.2006
First Aid And CPR -
Australia Wide First Aid
Cert. IV -
Fitness Australian Fitness Academy
Cert. III -
Fitness Australian Fitness Academy
Cert. IV -
Aged Care Gosford TAFE
Cert. III -
Aged Care Gosford TAFE
High School Diploma -
Tuggerah Lakes Secondary College
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