Summary
Overview
Work History
Education
Skills
Referee
Timeline
Generic

Renae Petrysen

Cessnock,NSW

Summary

My years of experience as a Administration Officer have prepared me well for this position. I have extensive knowledge working with the public, answering phone calls, making appointments and solving problems.

I worked in an Outpatient Clinic for 10 years working with Nurses, Doctors and Allied Health Professionals. I worked unsupervised in this role and made many friendships with staff and patients. I am friendly, well organized, efficient and am able to multitask.

Overview

14
14
years of professional experience

Work History

Administration Officer

NSW Health HNE Local Health District
Cessnock, NSW
08.2010 - 12.2021


  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Processed purchase orders, service contracts and financial reports.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Implemented improved processes for data extraction with less errors and faster processing.
  • Coached employees through day-to-day work and complex problems.

Receptionist

Wollombi Medical Practice
Cessnock, NSW
09.2008 - 07.2009
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Answered and quickly redirected large volume of calls on central system.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Corresponded with clients through email, telephone or postal mail.

Service Station Attendant

BP Service Station
Cessnock, NSW
11.2006 - 08.2008
  • Pumped gas for guests and took payments.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Maintained clean and orderly work station.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Counted nightly income, categorizing and sending to bank on weekly basis.

Education

Lambton High School
Lambton, NSW
11.1995

Skills

  • Administrative support
  • Scheduling
  • Business administration
  • Problem Solving
  • Time Management
  • Preparing Treatment Rooms
  • Verbal and Written Communication
  • Critical Thinking
  • Appointment Scheduling
  • Patient Billing
  • Medical Coding
  • Order Purchasing
  • Collecting Patient Specimens and Tests
  • Medical Records Verification
  • Scheduling Tests and Procedures
  • Patient Referral
  • Office Management
  • Office Coordination
  • Outpatient Procedures
  • Staff Leadership

Referee

Jennifer Whiting

HSW Health

Site Nurse Manager

Cessnock Hospital

(W) 49910422


Anni Bekens

NSW Health

Registered Nurse/Midwife

The Maitland Hospital/Cessnock Hospital

(M) 0427872713



Timeline

Administration Officer

NSW Health HNE Local Health District
08.2010 - 12.2021

Receptionist

Wollombi Medical Practice
09.2008 - 07.2009

Service Station Attendant

BP Service Station
11.2006 - 08.2008

Lambton High School

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Renae Petrysen