Renae Petrysen
Cessnock,NSW
Summary
Working as a Fast Track Case Manager the past 3 years, previously in administration position for 11 years, I have gained extensive experience answering phone calls, making appointments, solving problems, working as part of a team and general office duties.
I worked in an Outpatient Clinic for 11 years working with Nurses, Doctors and Allied Health Professionals. I worked unsupervised in this role and made many friendships with staff and patients.
I am friendly, well organised, efficient, able to multitask with strong communication skills.
Overview
17
17
years of professional experience
Work History
Fast Track Case Manager
EML, Employers Mutual
02.2022 - Current
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
Administration Officer
NSW Health HNE Local Health District
08.2010 - 12.2021
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Processed purchase orders, service contracts and financial reports.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Implemented improved processes for data extraction with less errors and faster processing.
- Coached employees through day-to-day work and complex problems.
Receptionist
Wollombi Medical Practice
09.2008 - 07.2009
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered and quickly redirected large volume of calls on central system.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Corresponded with clients through email, telephone or postal mail.
Education
Certificate III Business Administration
Northnet
05.2010
Lambton High School
11.1995
Skills
- Administrative support
- Scheduling
- Problem Solving
- Time Management
- Preparing Treatment Rooms
- Verbal and Written Communication
- Critical Thinking
- Appointment Scheduling
- Patient Billing
- Medical Coding
- Order Purchasing
- Collecting Patient Specimens and Tests
- Scheduling Tests and Procedures
- Patient Referral
- Office Management
- Office Coordination
- Outpatient Procedures
Referee
Cynthia Wheatley
Team Leader EML Insurance
(M) 0434 249 479
Anni Bekens
NSW Health
Registered Nurse/Midwife
The Maitland Hospital/Cessnock Hospital
(M) 0427 872 713
Timeline
Fast Track Case Manager
EML, Employers Mutual
02.2022 - Current
Administration Officer
NSW Health HNE Local Health District
08.2010 - 12.2021
Receptionist
Wollombi Medical Practice
09.2008 - 07.2009
Certificate III Business Administration
Northnet
Lambton High School