Renae Schafer
Karalee,QLD
Summary
Integrity, Leadership, Innovation and Collaboration are values I practice in life on a day to day basis. I understand that the proof of my values will be in how I act and how I perceive me.
I treat all people with fairness, respect, compassion and understanding. I am a person who has a responsible attitude and is caring and conscientious. An individual who adapts well to new situations, who enjoys variety and works well under pressure.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
23
23
years of professional experience
1
1
Certification
Work History
PROPERTY MANAGER
VANILLA RENTALS
07.2021 - Current
- Providing high quality service to clients
- Determine and manage work priorities within the office
- 3yrs experience working with Property Me
- Ensure I am continually keeping up to date with legislation changes in the industry
- Organise and carry out routine inspections on a 3monthly basis for 150+ properties, detailed reports sent to owners
- Liaise with outside agencies to support maintenance, tenant hardship and Domestic violence
- Resolve complex enquiries and concerns by providing confidential, confident and supportive information to tenants and owners
- This includes advising clients on how to access appropriate information
- Organise and follow up all maintenance issues and concerns
- Collect rental and utility payments, including calculating and issuing invoices
- Maintaining all property records, electronic and paper
- Ensuring all lease agreements are up to date and renewed within the specified time frames
- Advertising of properties on several online websites and office displays
- Implement agreed contracts
- Process tenants applications, including background checks.
- Communicated effectively with owners, residents, and on-site associates.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with legal counsel to resolve tenant disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
DATA ENTRY/ YOUTH WORK
YOUNG FAMILIES CONNECT
05.2019 - 07.2021
- Work in partnership with the Director
- Daily data entry to maintain up to date records
- Stocktake on items required/ orders when required
- Supporting young people with education
- Day to day running of the childcare component/ children aged from birth to 3yrs
- Confidential communication with young women, support through outside agencies
- Developed strong relationships with community partners to secure resources and opportunities for the youth served.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
- Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Facilitated outreach activities to build community awareness.
PROJECT ADMINISTRATOR/ OFFICE MANAGER
KJ CONSTRUCTIONS
07.2018 - 03.2019
- Manage the day to day operations
- Work in partnership with the Director
- Processing contracts and scheduling in Subcontractors
- Customer service
- Manage phone calls, emails and correspondence
- Processing financial transactions, issuing receipts and statements
- Ensuring all correct information is collected and filed accordingly
- Handling internal and external communications.
- Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
- Supported senior management in strategic planning activities related to future projects or initiatives within the organization.
- Developed and maintained positive relationships with clients and other stakeholders.
PROPERTY MANAGER
RAY WHITE
08.2015 - 07.2018
- Providing high quality service to clients
- Determine and manage work priorities within the office
- Organise and carry out routine inspections on a 3monthly basis for 100+ properties, reports sent to owners
- Resolve complex enquiries and concerns by providing confidential, confident and supportive information to tenants and owners
- This includes advising clients on how to access appropriate information
- Organise and follow up all maintenance issues and concerns
- Collect rental and utility payments, including calculating and issuing invoices
- Maintaining all property records, electronic and paper
- Ensuring all lease agreements are up to date and renewed within the specified time frames
- Advertising of properties on several online websites and office displays
- Implement agreed contracts
- Process tenants applications, including background checks.
- Communicated effectively with owners, residents, and on-site associates.
OFFICE ADMINISTRATOR
CHATTERBOX CHILD DEVELOPMENT & CARE CENTRE/ HEAD OFFICE
09.2011 - 03.2012
- Manage the day to day operations
- Assisting in the overall management of all 6 Centres, including administrative and reporting requirements, organizing staff development training, updating of policies and ordering of equipment
- Liaise with and provide information to staff of all centres about policies and procedures
- Manage a busy and demanding reception area
- Budget and purchase necessary administration resources.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
CENTRE DIRECTOR
CHATTERBOX CHILD DEVELOPMENT & CARE CENTRE
06.2009 - 03.2011
- To manage a successful and busy centre
- Successfully trained in the Starcare computer software program to manage the centres administrative, financial and personal records
- Assisting with the establishment including Student enrolment, compliance with Accreditation and Food safety
- Implement fundraising ideas within the centre
- Supervise and direct all staff
- Organise staff professional development training sessions
- Ensure security was maintained in the centre at all times
- Mentor staff through child interactions/ playground set ups
- Coordinate, edit and distribute the monthly newsletter to all centre families.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
LEAD EDUCATOR
CHATTERBOX CHILD DEVELOPMENT & CARE CENTRE
01.2004 - 06.2009
- To provide a fun and safe environment for children
- Build a positive relationship with the children and families within my room
- Taking observations of each child and planning follow up experiences to extend their learning
- Plan and implement daily programs for the children both inside and out, including art activities and activities to enhance the children's gross motor development
- Follow sun safety regulations
- Provide fun and exciting group times to encourage children to be active participants in their program
- Maintain and keep up to date, a profile folder on each child's learning journey and developmental stages
- Ensure all health and safety procedures are followed within the room, including disinfecting of all toys and day to day cleaning completed.
- Met with students, parents and administrators to address and resolve students' behavioural and academic issues.
- Built relationships and communicated with parents to provide the best learning environment for children.
CHILD CARE ASSISTANT
CHATTERBOX CHILD DEVELOPMENT & CARE CENTRE
01.2001 - 01.2004
- To assist in providing a safe and nurturing environment for children
- Relieving staff for RDO's, sick leave and annual leave
- Involved in supervision, health and safety procedures
- Following programs, evaluating programs and taking observations
- Positive interactions with children
- Ensure all health and safety procedures are followed within the room, including disinfecting of all toys and day to day cleaning completed.
- Maintained clean, organized, and inviting classroom spaces to foster a positive learning environment.
Education
REAL ESTATE REGISTRATION CERTIFICATE - REAL ESTATE
REAA TRAINING CENTRE
Brisbane, QLD01.2016
DIPLOMA OF CHILDRENS SERVICES - CHILD CARE
FIRST CHOICE CHILDCARE AND TRAINING
JINDALEE, QLD01.2010
CERTIFICATE III IN CHILDRENS SERVICES - CHILD CARE
ACCC0
JINDALEE, QLD01.2003
CERTIFICATE III IN BUSINESS OFFICE & ADMINISTRATION - BUSINESS STUDIES
LOGAN INSTITUTE OF TAFE
Loganholme, QLD01.2001
Skills
- Critical Thinking
- Written and verbal communication
- Client Advocacy
- Customer Service
- Data Entry
- Dependable and Responsible
- Cultural Awareness
- Relationship Building
- Active Listening
References
- JACQUI PRICE, 0457 172 206, Senior Property Manager, Ray White Middle Park
- EMMA COLLIER, 0437 508 490, Training Manager, First Choice Childcare Training and Management
- CORINNE HARPER, 0413 040 855, Operations Manager, Young Families Connect
- STEPHANIE BRASSINGTON, 0412 494 067, Operations Coordinator, Chatterbox Child Development and Care Centres
Training
- Childrens Learning with Stephen Gallen -H&CS Workforce Council
- Workplace Health & Safety - Richard Milne
- Child Protection - Mick Pecic
- Leadership Development Day - Australian Institute of Management
- Everyday practice through Green lens: exploring the National Environment and Sustainabitlity - Consultants at play
- Behaviour Management Training - First Choice Child Care & Training
- Belonging, Being & Becoming, The EYLF - First Choice Child Care & Training
- Child Development & Behaviour Guidance - Dr Anna Bower
Volunteer Experience
In 2013 I became a Foster parent to an 11yr old girl and a 5 day old baby girl. During my time as a Foster parent it was always important to me that quality carers where recognized as part of a team who had the child's needs at the forefront of their role. For Foster carers, Foster care agencies, Social workers, Child Safety Department and the child's family, working together as a team was the only way to obtain a successful outcome for all those involved, including the child. It pleases me to say, we achieved this and both girls were returned to their families almost 2yrs later.
Certification
- Children's Learning with Stephen Gallen - H&CS workforce Council
- Workplace Health & Safety - Richard Milne
- Child Protection - Mick Pecic
- Leadership Development Day - Australian Institute of Management
- Everyday practice through Green Lens: exploring the National Environment and Sustainability - Consultants at play
- Behaviour Management Training - First Choice Childcare & training Belonging, Being & Becoming, The EYLF - First Choice Child Care & Training
- Child Development & Behaviour Guidance - Dr Anna Bower
Timeline
PROPERTY MANAGER
VANILLA RENTALS
07.2021 - Current
DATA ENTRY/ YOUTH WORK
YOUNG FAMILIES CONNECT
05.2019 - 07.2021
PROJECT ADMINISTRATOR/ OFFICE MANAGER
KJ CONSTRUCTIONS
07.2018 - 03.2019
PROPERTY MANAGER
RAY WHITE
08.2015 - 07.2018
OFFICE ADMINISTRATOR
CHATTERBOX CHILD DEVELOPMENT & CARE CENTRE/ HEAD OFFICE
09.2011 - 03.2012
CENTRE DIRECTOR
CHATTERBOX CHILD DEVELOPMENT & CARE CENTRE
06.2009 - 03.2011
LEAD EDUCATOR
CHATTERBOX CHILD DEVELOPMENT & CARE CENTRE
01.2004 - 06.2009
CHILD CARE ASSISTANT
CHATTERBOX CHILD DEVELOPMENT & CARE CENTRE
01.2001 - 01.2004
REAL ESTATE REGISTRATION CERTIFICATE - REAL ESTATE
REAA TRAINING CENTRE
DIPLOMA OF CHILDRENS SERVICES - CHILD CARE
FIRST CHOICE CHILDCARE AND TRAINING
CERTIFICATE III IN CHILDRENS SERVICES - CHILD CARE
ACCC0
CERTIFICATE III IN BUSINESS OFFICE & ADMINISTRATION - BUSINESS STUDIES
LOGAN INSTITUTE OF TAFE
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