Renae Vaotuua
Sydney,Australia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Specialist
Great Southern Bank
Penrith, 2750
02.2026 - Current
- Assisted customers with account inquiries and transaction issues.
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided guidance on bank products and services to enhance customer understanding.
Customer Service Representative
Dusk
Penrith
09.2025 - 02.2026
- Assisted customers with inquiries and resolved issues promptly.
- Guided customers through product selections and provided recommendations.
- Managed customer accounts and updated information accurately.
Senior Investigations Officer
Commonwealth Bank
City of Parramatta, Australia
01.2016 - 01.2017
- Prepared and presented financial reports to senior management and external stakeholders.
- Prepared and presented financial reports to senior management that provided insights.
- Analyzing data and reports for government agency.
- Investigation Settlements for foreign currency.
- Collaborate with relationship executives to understand our commercial clients needs and deliver outcomes.
- Conduct portfolio analysis in conjunction with market data and group product offerings.
- Build strong relationships with customers and business partners directly to fulfill customers needs.
Senior Investigations Officer
Westpac Banking Corporation
Sydney, Australia
02.2005 - 07.2015
- Prepared and presented financial reports to senior management and external stakeholders.
- Prepared and presented financial reports to senior management that provided insights.
- Analyzing data and reports for government agency.
- Investigation Settlements for foreign currency.
- Collaborate with relationship executives to understand our commercial clients needs and deliver outcomes.
- Conduct portfolio analysis in conjunction with market data and group product offerings.
- Build strong relationships with customers and business partners directly to fulfill customers needs.
Retail Assistant
Sunglass Hut
Lake Haven, Australia
02.2002 - 05.2004
- Ensured accurate pricing and product information on shelves
- Tracked and reported sales, promotions and discounts
- Up-sold and cross-sold products to customers, resulting in an increase in average order value
Education
Certificate 2 - Health Administration
Tafe
02.2024 - 12.2024
Year 12 -
SydneySkills
- Ability to Work Under Pressure
- Communication Skills
- Adaptability
- Computer Skills
- Ability to Multitask
- Good team player
- Highly responsible and reliable
References
- Sandra Wozniczka, Great Southern Bank
- Nicole Matthews, Westpac Banking Corporation
Phone numbers on request.
Languages
English
Personal Information
- Nationality: Australian
- Driving License: 1
Timeline
Customer Service Specialist
Great Southern Bank
02.2026 - Current
Customer Service Representative
Dusk
09.2025 - 02.2026
Certificate 2 - Health Administration
Tafe
02.2024 - 12.2024
Senior Investigations Officer
Commonwealth Bank
01.2016 - 01.2017
Senior Investigations Officer
Westpac Banking Corporation
02.2005 - 07.2015
Retail Assistant
Sunglass Hut
02.2002 - 05.2004