Renae Walkerden

• Managed complex international travel arrangements, ensuring seamless experiences for high-level executives.
• Streamlined travel processes for increased efficiency through meticulous organization and attention to detail.
• Implemented cost-saving measures by analyzing and optimizing clients'' travel spending patterns.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided support during emergency situations, coordinating prompt assistance for affected travelers as needed.

• Work closely with clients to understand unique needs and meet specific travel desires.
• Organise trips for individual, family and business travellers.
• Handle sensitive information with professionalism and discretion.
• Advise clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Provide exemplary customer service to new and existing clients, which helps build lasting relationships and secure new clients.
• Develop promotional materials for travel packages to market hot destinations.

• Managed clinic's booking system to organise customer appointments, employee schedules and training events.
• Greeted patrons upon arrival at clinic, offering prompt, courteous service.
• Implemented new methods, practices and systems to improve in clinic procedures.
• Scheduled appointments by phone, email and in person and recommended additional services.
• Upsold clinic treatments and products to customers through effective communication and successful marketing methods.
• Maintained client waiting area, ensuring that it was kept clean at all times.
• Handled all payments and refunds.
• Stocktakes of clinic consumables and retail products.
• Regular orders of professional products through various distribution companies.
• Client consultations and skin analysis to customise skincare prescriptions and ongoing treatment plans.
• Met hourly productivity goals by building customer relationships, recommending retail products for at-home use and rebooking clients.
• Performed advanced skin treatments including chemical peels, skin needling, microdermabrasion, super hair removal, facials and LED treatments.
• Gained and maintained accreditation with Environ, Medik8 and Lira Clinical.
• Continuous contact with clients to follow up after treatments, ensure rebooking and answered all queries regarding treatment plans.

Extra responsibilities carried out in addition to previous role listed below

• Recaptured lost business by addressing past customer service issues.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Assisted with training and developing new team members in procedures, standards and company policies.

• Grew individual travel portfolio from annual value of $400k to $2M TTV.
• Worked alongside BDM's to generate leads and bring in new business.
• Booked and prepared necessary travel documentation for domestic and international trips to diverse locations.
• Consistently adhered to FCBT's strict service level agreements.
• Updated and maintained all corporate and individual traveller profiles to ensure all details were accurate.

• Assessed client needs and recommended appropriate products and services to meet preferences and budget.
• Communicated with clients to confirm itineraries, including methods of transportation, cultural standards, currency exchange and travel regulations.
• Handled sensitive personal data with discretion, including credit cards, date of birth and home addresses.
• Used promotional techniques and prepared promotional materials to sell itinerary tour packages.

Extra responsibilities carried out in addition to previous role listed below

• Supported staff development and goal attainment by focusing on skill development and job satisfaction.
• Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations.
• Coached team on effective upselling and cross-selling methods.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

• Assessed client needs and recommended appropriate products and services to meet preferences and budget.
• Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
• Used promotional techniques and prepared promotional materials to sell itinerary tour packages.

Extra responsibilities carried out in addition to previous roles listed below

• Achieved a profitable result for the first time in 3 years.
• Evaluated employee performance on a daily basis and conveyed constructive feedback to improve skills.
• Conducted daily "AM planners" and weekly business meetings to ensure the team continued to strive to achieve the business plan.
• Planned and held monthly one on one sessions with all staff to reflect on their past month and put together clear plan for future.
• Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.

Extra responsibilities carried out in addition to previous role listed below

• Supported staff development and goal attainment.
• Coached team on effective upselling and cross-selling methods.
• Reviewed sales and gross profit reports to determine options for increasing market growth.

• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.