Renae Waters-Shelford

• Trade assistant/Peggy, duties during logistics, set-up; Peggy during execution
• Duties included but were not restricted to - emptying wastebaskets/rubbish bins and replacing liners, sweeping and/or mopping crib huts, office areas, and ERT, wiping down desktops and the kitchen area, and cleaning of ablution blocks, showers, toilets, sinks, countertops, mirrors, and mopping of floors; sweeping of sidewalks and walkways of debris.
• Worked effectively in team environments to make the workplace more productive, or individually, as per job requirements or staff numbers.
• Monitoring of supply levels and reordering of stock as required.
• Followed safety processes for all tasks assigned, including the handling of hazardous chemicals used for cleaning.
• Store personnel in the Bolt Store, i.e., receiving, handling, participating in loading and unloading materials and equipment in the Bolt Store, and dispatching hardware and non-electrical appliances/tools.

• Trade assistant on pre-shut; Peggy during execution, and trade assistant during post-shut.
• Tansferred to the Callide Power Station Cooling Towers project.
• Operated various hand and power tools to assist in project completion.
• Followed detailed instructions from tradespeople to perform specific tasks efficiently
• Adherence to SWMS and ensured the completion of individual 'take 5' and 'team take 5' as required.

• Trade assistant (grinding and linishing) at NRG Gladstone Power Station.
• Followed instructions from supervisors regarding assigned tasks.
• Implemented safety protocols and practices to minimise risks on the job site.
• Performed basic grinding and linishing tasks with appropriate tools and safety gear.
• Maintained a clean, safe working environment by adhering to health and safety regulations at all times.
• Followed detailed instructions from tradespeople to perform specific tasks efficiently.
• Ensured that all necessary paperwork, SWMS, and permits were in place before carrying out any tasks.
• Ensured correct PPE worn at all times when completing grinding and linishing tasks.

• Confined space sentry at Rio Tinto Yarwun shutdown, Units 1 and 2 Digestion
• Worked and communicated with other trades to achieve goals and provide a safe work environment.
• Ensure that all paperwork was present, signed on and off correctly, locks were applied and removed, and regular gas monitoring readings were taken.
• Enforced use of correct PPE was required in confined spaces, i.e., no tinted shades.
• Ensured anyone entering my confined space was signed and tagged, regardless of position or status.

• Managed approximately 150 property portfolios
• Duties included dealing with tenants and owners, and included, but were not limited to -
• Conducting and completing routine inspections and Exit reports, facilitating and organising day-to-day activities involving tenants, subcontractors, and property maintenance repairs, telephone and counter queries, following up on issues with the tenants and owners, tenant ledger queries and Ownership statement queries. Conducting meetings with clients to negotiate management and service contracts. Mediating a resolution when issues became contentious with an owner and a tenant, implementing rental payment policies, and pursuing delinquent accounts.

• Commercially cleaned - Gladstone Port Authority, Gladstone Ports Corporation, Kullaroo House, MSIC Office, Gladstone Court House, Gladstone Area Water Board.
• Performed routine cleaning tasks, including sweeping, mopping, and vacuuming floors, and cleaning of ablution blocks, sinks, urinals, and showers with appropriate cleaning products.
• Decanting and storage of chemical cleaners in compliance with safety requirements and standard operating procedures.
• Followed safety processes for all manual and electric cleaning equipment.
• Responded to emergency cleaning requests to ensure immediate clean-up of spills or accidents.
• Replenished supply of hand soap, paper towels, and other consumables.

• Duties involved helping in the preparation of meals and cleaning duties, which included, but were not limited to,
• Waitressing, topping up the bain-marie, replenishing condiments, napkins, and cutlery, collecting dirty dishes and glasses from tables or counters, washing and drying dishes manually and/or operating the dishwasher, training new employees, maintaining the cleanliness of the dining area, including tables, chairs, and countertops, greeting customers, taking orders, and serving food, and preparing areas for the next diners. areas for the next diners.
• Adhering to health and safety standards while handling food items, also to prevent accidents or injuries, and to ensure a safe working environment.

• Greeting and providing customers with excellent customer service over the counter and by telephone; also providing information about local roads, highways, local hotels and motels, and recreational facilities (when asked).
• Operating the cash register, processing EFT transactions (or cash), and performing end-of-day closing procedures, including counting out cash and balancing the tills
• Maintained adequate food in the bain-marie for customer convenience
• Cooking of meals for roadhouse diners
• Verifying age for tobacco purchases using valid identification cards.
• Re-stocking store items, including food, beverages, convenience store items, shelves, fridges, and automotive products.
• Following company guidelines for safe food handling practices when cooking, stocking refrigerators or freezers with food items, or removing out-of-date food items.
• Maintaining a clean and organised workspace, including the store area, wiping down counters and tables, removing dirty dishes and cutlery, cleaning dishes via the dishwasher, cleaning grills, deep fryers, and bain-maries, sweeping and mopping floors, cleaning ablution and shower blocks, urinals, sinks, etc., and showers, emptying rubbish bins, and restocking consumables.
• Preparation of daily reports and fuel levels.

**New Zealand equivalent to the ATO**

• 1985 - 1988 Employers Verification and Advisory. My duties included but were not restricted to giving taxpayers advice on their taxation obligations, registering new employers for PAYE, ACC and FBT, providing the appropriate information/forms (in person or by mail), answering telephone calls, counter interviews or 'walk-ins.' Updated and maintained databases with current information. Actioning of "rev reports" for any and all matters pertaining to PAYE, FBT and ACC.
• 1988 - 1996 Payroll / GST Auditor. My job entailed both proactive and reactive duties involving the auditing of PAYE and GST taxes – ensuring compliance with tax legislation and statutes, ensuring taxpayers fully understood their legal obligations and enforcing legislation when they failed to comply.
• 1996 - 2005 Debt collector. My final years with the IRD were in the Debt Collection area, recovering tax debts, setting up instalment arrangements and proceeding with legal action to recover any outstanding monies when default occurred i.e., preparing Statement of Accounts, Notice of Proceedings, receivership, and liquidations notices. Actioning of "rev reports" for any and all matters pertaining to PAYE, FBT and ACC.
• I gained the following experience during my twenty (20) years with the Inland Revenue Department
• Identified needs of customers promptly and efficiently
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, my ability to empathise and understanding their needs.
• Prioritised and organised tasks to ensure deadlines were completed on schedule and met.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Completed day-to-day duties accurately and efficiently.
• Updated and maintained databases with current information.
• Worked with cross-functional teams to achieve goals.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.