Renae Watterson
Mount Colah,NSW
Summary
I am an experienced CRM Administrator with a strong background in databases. While I have been out of the industry raising my family for a number of years, I am very keen to get back into the Information Technology industry and putting my skills to work. Outside of the workplace, I have volunteered for school activities, regularly assisted with canteen, managed a small home business and am one step away from earning my black belt in kickboxing. I have learned many skills over my years working and raising a family, including communication, collaboration, problem solving, listening and time management. I am looking forward to the next stage of getting back into the workforce.
Overview
8
8
years of professional experience
Work History
CRM Administrator
Bayer Pharmaceuticals
01.2006 - 11.2011
- Provided comprehensive training to new team members as well as training internal and off-site users to optimize systems use and resolve recurring issues.
- Kept software licenses current for computers and mobile devices.
- Oversaw and managed IT activities to maintain operations by maintaining laptops, tablets and PDAs for 2 sales teams.
- Orchestrated integration and communication of CRM system upgrades.
- Worked with sales teams and third party software company to create and test patches for bugs in CRM and make CRM alterations to support changing business needs.
- First line IT support for 2 sales teams, resolving issues and escalating problems with knowledgeable support and quality service.
- Created ans prepared monthly indicator and dashboard reports.
- Produced detailed and relevant reports for use in making business decisions.
- Assisted management at quarterly reviews by providing relevant reports and recommendations for future business plans.
- Collected, organized and modeled data from CRM using MS Excel.
- Kept office operations moving smoothly by handling numerous clerical, financial and customer service functions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Database Administrator
Commander
03.2004 - 12.2005
- Developed, updated and organized Access database to handle call centre data.
- Oversaw IT activities to maintain operations by working with IT department to maintaining laptops for call centre.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Assisted contracts department in setting up client contracts.
Education
Bachelor of Information Science - Information Technology
University of Newcastle
Newcastle, NSWSkills
- Microsoft Office Suite
- Proficiency in CRM
- Microsoft Access
- Microsoft Excel
- Windows 95
- Train Users
- Enterprise Technology
- Diagnosis, Maintenance and Troubleshooting
- Technical Support
- Customer Needs Assessments
- Complex Problem-Solving
- Time Management
Timeline
CRM Administrator
Bayer Pharmaceuticals
01.2006 - 11.2011
Database Administrator
Commander
03.2004 - 12.2005
Bachelor of Information Science - Information Technology
University of Newcastle
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