Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renae Wilkinson

Raymond Terrace

Summary

Adept at boosting team performance and customer satisfaction, I leveraged my leadership and project management skills in all roles to streamline operations and exceed sales goals. My approach, blending quality assurance with effective communication, nurtured strong client and staff relationships, enhancing overall productivity and operational efficiency.

Overview

13
13
years of professional experience

Work History

Cleaning Area Supervisor

Ventia
10.2024 - Current
  • Enhanced team performance by coordinating daily operational activities.
  • Ensured customer satisfaction, resolving escalated issues promptly.
  • Mentored team members to boost productivity and morale.
  • Achieved targeted sales goals with effective team leadership.
  • Improved operational efficiency by streamlining processes and procedures.
  • Monitored team performance for meeting company standards and objectives.
  • Coordinated schedules to ensure adequate staffing during peak hours.
  • Strengthened client relations, addressing concerns and providing solutions.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Conducted routine inspections to check quality and compliance with established specifications.

Cleaning Leading Hand

Nrg Indigenous /bgis
07.2020 - 07.2024
  • Coordinated daily operations to ensure efficient workflow and productivity.
  • Improved team cohesion by organizing regular meetings and team-building activities.
  • Supervised worksite, ensuring tasks were completed according to safety standards.
  • Delegated tasks to team members, optimizing use of resources and time.
  • Trained new employees for ensuring adherence to company protocols.
  • Managed inventory, maintaining adequate supplies and reducing downtime.
  • Assisted in troubleshooting issues to maintain smooth operations.
  • Monitored equipment for maintenance needs, ensuring minimal disruptions.
  • Conducted regular safety checks, ensuring compliance with regulations.
  • Developed a strong rapport with staff members through effective communication and leadership skills.

Michels Patisserie

Kathryn Neal
03.2016 - 06.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Customer Service

Jackos Bakery
11.2011 - 12.2019

Customer service duties

Arranged products to attract customers.

Applied creative techniques to decorate a variety of bakery items.

Maintained cleanliness through consistent daily duties.

Education

Gloucester High School
Gloucester, NSW

Skills

  • Team leadership
  • Project management
  • Performance monitoring
  • Quality assurance
  • Customer service
  • Time management
  • Staff training
  • KPI tracking
  • Goal setting

Timeline

Cleaning Area Supervisor

Ventia
10.2024 - Current

Cleaning Leading Hand

Nrg Indigenous /bgis
07.2020 - 07.2024

Michels Patisserie

Kathryn Neal
03.2016 - 06.2020

Customer Service

Jackos Bakery
11.2011 - 12.2019

Gloucester High School
Renae Wilkinson