Renalu Mascarenhas
Loxton,SA
Summary
Motivated and enthusiastic individual in providing customer satisfaction. Dedicated and hard working individual. Great team member.
Excellent listener and communicator who works hard to make each customer experience a positive one. Truly passionate about making people satisfied with their purchase.
Excellent communication skills can converse in English, Hindi, Marathi, Konkani and
basic French
Overview
5
5
years of professional experience
Work History
Senior Hairdresser
Jamb Hairdresser
08.2023 - Current
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
- Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
- Increased salon revenue through upselling additional services and retail product sales.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Demonstrated thorough knowledge of all salon products and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used social media platforms to promote salon and services.
- Increased revenue through effective customer service and inventory management.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Front Desk Receptionist
Loxton Hotel
07.2023 - 08.2023
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer problems and complaints.
- Collected Type payments, processed transactions and updated relevant records.
Senior Hairdresser
Price Attack
08.2021 - 02.2023
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
- Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
- Increased salon revenue through upselling additional services and retail product sales.
- Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
- Initiated marketing strategies such as social media campaigns, promoting the salon brand and attracting new clients.
- Provided valuable feedback to salon product representatives that resulted in improving the quality of supplies used within the salon.
- Introduced new cutting-edge tools such as infrared hair dryers or ultrasonic razors into salon repertoire after thorough research and training, enhancing service offerings.
Receptionist
Just Cuts
12.2019 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Closing daily accounts and till tallying.
- Daily end of day cash transactions and daily banking.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Certificate III - Hairdressing
TAFE SA - Adelaide College of The Arts
Adelaide, SA06.2021
Skills
- Goal Setting and Achievement
- Client Relationship Building
- Professionalism and Ethics
- In-depth Consultations
- Effective problem solving
- Relationship Building
- Workspace Organization
- Social skills
- Cash Register Operation
- Clear Communication
- Customer Consultation
- Staff Supervision
- Relationship building and management
- Social Media Marketing
- Tool, Equipment, and Surface Sanitizing
- Payment Processing
- Product expertise
- Service Marketing
- Data Entry
- Product Sales
- Decision-Making
Reference
Harpreet Singh Shergill
harry_shergill123@yahoo.com
0481945196
Timeline
Senior Hairdresser
Jamb Hairdresser
08.2023 - Current
Front Desk Receptionist
Loxton Hotel
07.2023 - 08.2023
Senior Hairdresser
Price Attack
08.2021 - 02.2023
Receptionist
Just Cuts
12.2019 - 04.2020
Certificate III - Hairdressing
TAFE SA - Adelaide College of The Arts
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