Summary
Overview
Work History
Education
Skills
References
Timeline
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Renan Falcomer Correa

Renan Falcomer Correa

Melbourne,VIC

Summary

Quality-driven professional dedicated to organizational excellence and customer satisfaction. Experienced in handling customer queries and complaints and building relationships. Flexible and outgoing team player passionate about Cultural Impact, process optimization, and quality assurance. Proficient in various systems, with strong skills in organizing, problem-solving, and project management.

Overview

9
9
years of professional experience

Work History

Servicing Associate

JUDO BANK
03.2022 - 02.2024
  • Customer Service: Subject Matter Expert for workflow inquiries from internal and external stakeholders i.e., bankers.
  • Operations: Processing drawdowns, direct debits, statements and refunds.
  • Interdepartmental Collaboration with Product, Finance, Relationship and Customer Service teams on developments and system enhancements.
  • Process Confirmation and Quality Checks: Responsible for ensuring processes are accurate across the wider Operations team.
  • Quality Assurance Leadership: Taking charge of maintaining high-quality standards within the servicing team.
  • Staff Onboarding: Onboarding servicing staff members, from recruitment to training on daily business services operations.
  • Fortnightly Risk Awareness Sessions: Leading regular sessions to enhance risk awareness and improve overall operational quality, with factual examples.
  • Approvals in Core-Banking System: Overseeing the practice of "Four Eye Checking," where a team member verifies and approves work performed within the servicing department.
  • Data Management: Manage data updates related to asset transactions and arrears, ensuring accuracy and efficiency.
  • Team Leadership: Acting Team Lead for the Operations team.
  • System Management: Utilize in-depth system knowledge to oversee core system exception detection, reporting, resolution, and escalation for non-standard processing, specifically regarding loan balance and transaction management.

Account Manager & Producer

MONSTER FILMS
03.2021 - 02.2022
  • Project Management;
  • Point of Contact to all stakeholders, maintaining close communication.
  • Lead creative teams, lead planning, follow-up, and feedback meetings with cross-functional areas.
  • Facilitate the collaboration between areas, working to solve any impediment hindering the development progress.
  • Work as the Head of Production for the International Market;

Executive Coordinator

SUPERTOONS
03.2015 - 08.2018
  • Project Management during the entire life cycle of projects; analysis of Progress Reports, Schedule and Budget Reports;
  • Point of contact to all stakeholders;
  • Managing contractors;
  • Team Coordination;
  • Legal Coordination.
  • Manage International Sales and Licensing, Deliveries and Outcomes
  • Managing team objectives and processes by providing transparent updates to the team and upper management whilst working on continuous improvement which lead to an Emmy Nomination.
  • Manage Production during entire project cycle, from creative concepts to release/distribution;

Education

Advanced Diploma of Leadership and Management -

Albright Institute
01.2024

MBA of Digital Marketing -

Uni Anhembi Morumbi
01.2021

Diploma of Project Management -

Greystone College
01.2020

Bachelor of Communications -

FIAM FAAM
01.2015

Skills

  • Management Support
  • Data Entry
  • Complex Problem-Solving
  • Customer Relationship Management (CRM)
  • MS Office
  • New Hire Training
  • Service assistance
  • Process Improvement
  • Performance Improvement
  • Customer interaction
  • Project Reporting
  • Customer Service
  • Cross-Functional Teamwork
  • Relationship Building
  • Courteous and Professional

References

  • Anita Chrispim, Enablement Lead, Judo Bank, +61 481 987 197
  • Parth Puri, Manager, Judo Bank, +61 469 733 123

Timeline

Servicing Associate

JUDO BANK
03.2022 - 02.2024

Account Manager & Producer

MONSTER FILMS
03.2021 - 02.2022

Executive Coordinator

SUPERTOONS
03.2015 - 08.2018

Advanced Diploma of Leadership and Management -

Albright Institute

MBA of Digital Marketing -

Uni Anhembi Morumbi

Diploma of Project Management -

Greystone College

Bachelor of Communications -

FIAM FAAM

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Renan Falcomer Correa