Summary
Overview
Work History
Education
Skills
REFERENCE
Languages
Timeline
Generic

Renan Kozuka Micali

Parramatta,NSW

Summary

Enthusiastic Sales professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience

Work History

2IC Sales Manager

Sydney Tools
01.2023 - 10.2023
  • Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
  • Planned and directed staffing, trained staff in sales technics and performance evaluations to develop and control sales and service programs.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Exceeded sales quota by 20% through effective prospecting, sales strategies and customer relation.

Sales Representative

Sydney Tools
02.2022 - 01.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Trained and mentored new sales representatives.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Retained best seller prize over financial year period for 2 years in a row.

Site Supervisor

T & A Stathis
09.2019 - 02.2022
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Worked with personnel and managers to meet strict timelines.
  • Developed work schedules for team members to maximize shift coverage.

Owner

Drop In Shake
08.2014 - 08.2017
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.

Education

Front-End Web Development: Transform - Web Development

Academy Xi
Sydney, NSW
01.2024

No Degree - Information Technology

Colt Steele's Web Developer Bootcamp Udemy
Online
08.2021

Advanced Diploma Of Leadership And Management -

Australian Pacific College
Sydney
08.2019

Bachelor of Architecture - Architectural Engineering

Universidade Mackenzie
Sao Paulo, Brazil
12.2015

Skills

  • Strategic Planning
  • Attention to Details
  • Prospecting and Cold Calling
  • CRM Software Handling
  • Computer Proficiency and Microsoft Office
  • Business Trends Monitoring
  • Client Needs Assessment
  • B2B Sales

REFERENCE

Blake Rigby

(Sydney Tools Sales Manager) 

0406440253


Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

2IC Sales Manager

Sydney Tools
01.2023 - 10.2023

Sales Representative

Sydney Tools
02.2022 - 01.2023

Site Supervisor

T & A Stathis
09.2019 - 02.2022

Owner

Drop In Shake
08.2014 - 08.2017

Front-End Web Development: Transform - Web Development

Academy Xi

No Degree - Information Technology

Colt Steele's Web Developer Bootcamp Udemy

Advanced Diploma Of Leadership And Management -

Australian Pacific College

Bachelor of Architecture - Architectural Engineering

Universidade Mackenzie

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Renan Kozuka Micali