Overview
Work History
Education
Skills
Courses Qualifications
Previous Experience
Languages
Timeline
Generic

Renata Hessel Betts

Cromer,Australia

Overview

25
25
years of professional experience

Work History

Retail Assistant/Planogram and Layout Specialist

Woolworths Group
10.2023 - Current
  • Operating RFs and company systems
  • Managed and implemented Planograms, layouts, relays.
  • Scheduled booking with suppliers and printed necessary planogram documents and tickets
  • Confirmed compliance with store layout guidelines
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.
  • Updated product pricing and signage to reflect current promotions and discounts.
  • Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
  • Conducted inventory checks to maintain optimal stock levels, ensuring product availability.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Followed all company policies and procedures to deliver quality work.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Actively engaged customers to provide general assistance and information on store merchandise.

Merchandiser/Planogram Merchandiser

Strike Force/Retail Workx/Coles Relay
06.2018 - Current
  • Engaged directly with store managers.
  • Consistently achieved high performance standards at major retailers including Coles, Woolworths, and IGA.
  • Set up attractive merchandising units to capture viewer interest.
  • Arranged brand-specific signs for optimized customer engagement.
  • Manager layout plans
  • Implemented planograms and relays for enhanced merchandising displays to boost sales.
  • Introducing new line and creating a good visual impact
  • Ensured compliance of third-party merchandising with established standards.
  • Conducted effective training and development programs for staff.
  • Traveling between stores
  • Ensured compliance with retail induction programs and legislative standards.
  • Demonstrated precision in tasks.
  • Ability to deal with different situations
  • Resolved complex challenges efficiently.
  • 100% compliance with company legislative and operational procedures
  • 100% positive feedback from retail managers

Creche Manager

Premier Health and Fitness
03.2013 - 03.2017
  • Managed staff recruitment process, performance evaluations and team engagement.
  • Directed and optimized training sessions.
  • Managed care for diverse age groups ranging from infants to pre-teens.
  • Customer management and engagement
  • Oversaw management of creche facility.
  • Ensured strict compliance with Creche operating procedures.
  • Created activities to promote child growth.
  • Executed effective social media campaigns for creche.
  • Created reports on crèche performance.
  • Ensured compliance with legislative requirements.
  • Created strategies for new member integration.
  • Produced advertising materials.
  • 100% compliance with company legislative and operational procedures
  • 100% positive feedback from members
  • Executed themed activities for various celebrations.

Office Assistant

That’s Mine/ Costumebox
08.2011 - 02.2012
  • Executed returns and refunds process.
  • Processed and inspected all returned items.
  • Oversaw processing of customer refunds.
  • Handled inbound and outbound phone communications.
  • Managed document organization effectively.
  • Managed inventory levels to ensure effective stock control.
  • Coordinated printing, packing, and dispatch of orders efficiently.
  • Managed and navigated intricate software programs efficiently.

Customer Service Operator

Coles Supermarket
03.2006 - 08.2011
  • Developed solutions to address customer concerns and enhance service quality.
  • Enhanced client engagement through effective integration.
  • Handled monetary transactions with precision.
  • Streamlined processes for maintaining precise stock availability.
  • Collaborated effectively with colleagues.
  • Ensured adherence to Coles operational standards.
  • Provided exceptional customer care by addressing inquiries and resolving issues promptly.
  • Assisted clients with their needs and inquiries.
  • Provided exceptional customer service

Marketing Manager

Gehaka Laboratory and Agricultural Equipments
09.2000 - 09.2004
  • Led the development and execution of comprehensive marketing strategies.
  • Developed and executed comprehensive marketing strategies to enhance brand visibility and drive customer engagement.
  • Spearheaded targeted marketing initiatives to enhance market presence and achieve business objectives.
  • Liaised with suppliers to establish effective communication channels.
  • Delivered insightful agency briefings efficiently.
  • Negotiated agreements and deals with various media outlets.
  • Developed strategic marketing plans to drive business growth.
  • Crafted targeted promotional campaigns.
  • Conducted extensive market research.
  • Analysed market trends and data
  • Identified new marketing opportunities
  • Developed and maintained comprehensive database systems.
  • Developed marketing campaigns and diverse promotional strategies
  • Conducted analysis of target demographic profiles.
  • Monitored and analyzed competitors' activities.
  • Conducted thorough 4 Ps analysis to identify marketing strategies.
  • Conducted qualitative and quantitative research.
  • Coordinated and executed marketing events to enhance brand visibility and audience engagement.

Education

IELTS preparation course -

International House Waratah
08.2008

Marketing Business Diploma -

APC – Australian Pacific College
12.2006

General English -

APC - Australian Pacific College
05.2005

RSA Certificate -

Reach for Training
03.2005

General English -

International House Waratah
Manly
01.2005

Bachelor - Marketing

Anhembi Morumbi University
12.1999

Skills

  • Excellent communication skills
  • Fast learner
  • Good memory
  • Polite
  • Patient
  • Management skills
  • Excellent computer skills
  • Friendly
  • Efficient
  • Speedy
  • Dynamic
  • Well present
  • Able to multitask
  • Excellent attention to detail
  • Receptive to learning
  • Able to work as part of a team
  • Honest

Courses Qualifications

  • IELTS preparation course, International House Waratah, 04/01/08, 08/01/08
  • Marketing Business Diploma, APC – Australian Pacific College, 05/01/05, 12/01/06
  • General English, APC - Australian Pacific College, 02/01/05, 05/01/05
  • RSA Certificate, Reach for Training, 03/01/05, 03/01/05
  • General English, International House Waratah, 09/01/04, 01/01/05
  • Bachelor in Marketing - Degree, Anhembi Morumbi University (Brazil), 01/01/94, 12/01/99
  • Epi Pen Management, 01/01/16

Previous Experience

Previous experiences overseas (Brazil), 1994 - 2004

Languages

Portuguese
Native or Bilingual
English
Full Professional
Spanish
Limited Working

Timeline

Retail Assistant/Planogram and Layout Specialist

Woolworths Group
10.2023 - Current

Merchandiser/Planogram Merchandiser

Strike Force/Retail Workx/Coles Relay
06.2018 - Current

Creche Manager

Premier Health and Fitness
03.2013 - 03.2017

Office Assistant

That’s Mine/ Costumebox
08.2011 - 02.2012

Customer Service Operator

Coles Supermarket
03.2006 - 08.2011

Marketing Manager

Gehaka Laboratory and Agricultural Equipments
09.2000 - 09.2004

IELTS preparation course -

International House Waratah

Marketing Business Diploma -

APC – Australian Pacific College

General English -

APC - Australian Pacific College

RSA Certificate -

Reach for Training

General English -

International House Waratah

Bachelor - Marketing

Anhembi Morumbi University

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Renata Hessel Betts