RENATA WAIHI
Coburg, Melbourne,Victoria
Summary
My core competencies include beverage management, guest relations and service, staff training and development, and venue promotion and marketing. I am passionate about delivering high-quality products and services that exceed customer expectations and create lasting impressions. I am also committed to fostering a positive and productive culture that values professionalism, passion, and pride among my team members and partners. As a licensed and certified hospitality manager, I ensure compliance with all relevant regulations and standards, as well as the safety and well-being of all stakeholders.
Overview
9
9
years of professional experience
Work History
Hospitality Manager
Pan E Vin Group Pty Ltd
07.2019 - 07.2023
- To assist in growing the bar and food operations through implementations of approved operational plans, meeting or exceeding key performance indicators set out and striving to maintain a culture of excellence in all areas of operations by recruiting and retaining the best staff
- Take full responsibility for the roster of staff, ensuring staff wage budgets and sales to labor ratios are maintained
- In addition, sufficient tills are in operation and assisting in service where necessary
- Ensure that all cash is controlled and accounted for, floats are reconciled, sufficient provisions of floats and safes properly maintained and that all financial controls and procedures are compiled with
- Be the point of contact for all corporate functions, promoting the use of facilities to outside users to increase revenue
- Maintaining up to date knowledge of trends within the food and beverage industry, and developments and best products with the Hospitality trade
- Assist with preparations and associated duties to stock take
- Oversee activities directly related to making products or providing services
- Order stock and ancillary goods as required from nominated suppliers, ensuring compliance with any stocking policies
- Actively support and work with Marketing Managers
- Where possible, developing an innovative and evolving approach to service, whilst focusing on attention to detail
Managing Director
The Vale Bar & Eatery
06.2018 - 07.2019
- To assist in growing the bar and food operations through the implementation of approved operational plans, meeting or exceeding the key performance indicators set out and striving to maintain a culture of excellence in all areas of the operation by recruiting and retaining the best staff
- Ensuring the highest standards of food and beverage service
- Keeping control of food and labor costs
- Ensuring Health & Safety and hygiene procedures and standards are maintained
- Having an in-depth knowledge of all menus
- Responsible for training and developing bar/restaurant staff
- Dealing with and resolving customer complaints
- Maximizing all business opportunities to drive sales
- Communicating with the kitchen staff to ensure efficient food service
- Advising customers on beverage selection
- Overseeing client bookings & reservations
- Purchasing stock and supplies
- Ability to create a great atmosphere & be an inspirational host
- Monitoring sales and then writing informative reports for other directors
Venue Manager
Glamorama
09.2015 - 06.2017
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
Food and Beverage Supervisor
Crown Melbourne
08.2014 - 09.2015
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Education
No Degree - Finance For Non-Finance Managers
Australian Institute of Management
Melbourne, VIC04.2023
No Degree - Food Handling Skill Set
Food Safety First
Melbourne, VIC02.2023
No Degree - Licensee's First Step
Victorian Gambling And Casino Control Commission
Melbourne, VIC03.2015
Diploma - Exercise Science, Health
Massey University
Wellington, NZ02.2009
Skills
- Team Management
- Stock Control
- Guest Relations and Service
- Staff performance and recognition
- Supplier and Vendor Management
- Critical thinker, decision maker and problem solver
- Health and Safety/Emergency procedures and preparedness
- Staff Training and development
- Contract negotiations
- Business Development
Timeline
Hospitality Manager
Pan E Vin Group Pty Ltd
07.2019 - 07.2023
Managing Director
The Vale Bar & Eatery
06.2018 - 07.2019
Venue Manager
Glamorama
09.2015 - 06.2017
Food and Beverage Supervisor
Crown Melbourne
08.2014 - 09.2015
No Degree - Finance For Non-Finance Managers
Australian Institute of Management
No Degree - Food Handling Skill Set
Food Safety First
No Degree - Licensee's First Step
Victorian Gambling And Casino Control Commission
Diploma - Exercise Science, Health
Massey University
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