Renato Trazzi
Wavell Heights,QLD
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance customer satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all customers.
Overview
2
2
years of professional experience
Work History
Porter
Pullman Hotels And Resort
06.2023 - Current
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Education
Advanced Diploma - Information Technology
Canterbury Technical Institute
Brisbane, QLD05-2025
Skills
- Customer service
- Exceptional communication
- Hospitality
- Problem-solving
- Proactive attitude
- Excellent multitasking
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Porter
Pullman Hotels And Resort
06.2023 - Current
Advanced Diploma - Information Technology
Canterbury Technical Institute
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