Summary
Overview
Work History
Skills
Timeline
Generic

Renay Van Moolenbroek

Sarina Beach,QLD

Summary

Professional with strong background in guiding and assisting customers, helping coworkers and completing important pharmacy tasks. Productive in efficiently calling customers, providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, ordering products and requesting refills from doctors. Dedicated to maintaining smooth operations and helping customers with individual medication needs. Highly responsible in dealing with controlled substances and kind with customers of backgrounds.

Overview

19
19
years of professional experience

Work History

Dispense Technician and Pharmacy Assistant

Terry White Chemmart
Sarina
11.2023 - Current
  • Meet and greet pharmacy customers
  • Apply safe working practices
  • Accept prescriptions for dispensing
  • Work effectively within the pharmacy industry
  • Apply point of sale handling procedures
  • Perform routine housekeeping duties
  • Ordering, filing and dispensing medications under supervision of qualified pharmacist
  • Maintain accurate patient records, medication dosage and direction of usage
  • Assist in the preparation of medicines
  • Select stock and attach dispensing and cautionary labels
  • Put medication into administration containers
  • Use computers for routine maintenance procedures
  • Carry out customer service duties, such as answering enquiries and advising customers on appropriate products for use in relation to certain health related conditions.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Counted and labeled prescriptions with correct item and quantity.
  • Updated computer system with current customer, payment and inventory information.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Received incoming supplies and stocked in correct locations.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Verified patient information to correctly dispense medications.
  • Input patient information into computer system for prescription orders.
  • Generated labels for prescriptions and maintained accurate records.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
  • Answered questions regarding medication instructions and usage.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Sales Logistic Officer

Penske Australia
11.2020 - 12.2021
  • Fulfilling new and secondhand Prime mover, MTU Engines for mining and Genset orders through Penske supply chain
  • Forecasting demand and previous sales
  • Establish and maintain customer relations
  • Rendering customer support
  • Prospecting, cold calling and closing deals
  • Nurture new sales leads to secure business
  • Responsible for supervising shipments until delivery completed to guarantee smooth operations and customer satisfaction
  • Managing daily operations to ensure optimal service delivery to customers
  • Selling the services of the organization to achieve the sales goals
  • Maintaining all necessary paperwork
  • ABN checks
  • Registering new Prime Movers and completing all necessary paperwork
  • Attaching all prospects to deals
  • Invoicing all Truck, Engines and Gensets
  • Completing profitability checks
  • Receipting all Engines and Gensets into stock
  • Transferring Engines between Branches
  • Organising all logistics in regards to Prime Movers, Engines and Gensets
  • Always making sure attention to deal is a priority
  • Prioritising work loads and make sure all completed on time.

Parts Administration and Machinery Compliancing

Sarina Crane Hire
03.2020 - 11.2021
  • Ordering all parts for Trucks, Cranes, JCB's, Forklifts and Telehandlers
  • Machinery Compliancing
  • Booking in Brake Tests
  • Making sure all paperwork is loaded into 4PS system
  • Data Entry all Prestarts and checking JSEA's
  • Checking Drivers work diaries and entering into spreadsheet
  • Making sure all Brake Tests are kept up to date for all on-site work
  • Liaising with suppliers
  • Answering phone calls
  • Filing.

Warranty / Service Administrator

Mackay Truck Parts & Repairs
04.2017 - 01.2019
  • Preparing all Invoices for Service Department
  • Raising all Purchase Orders for Service Department and Workshop
  • Customer Quoting
  • Answering phone calls
  • Receipting all supplier Invoices
  • Assist customers with Invoice enquires
  • Create and process purchase orders for Invoices
  • Liaison with insurance and warranty agents in relation to customer warranty claims
  • Dealing with customer complaints
  • Processing of all Warranty Claims
  • Applying Tradesman’s chargeable hours to each invoice
  • Receipting of all customer payments
  • Recovery of outstanding monies through negotiation with customers and warranty agents
  • Raising credits and re-charges
  • Booking jobs in for customers
  • Fleet Management for our clients eg; SG Fleet, Scania Assist and Paclease
  • Answering phone calls
  • Filing
  • General office duties.

Assistant Store Manager/ Sales / Retail Team Leader

Repco Auto Parts
09.2015 - 01.2019
  • Supervising and mentoring staff
  • Targeting sale budgets each day
  • Providing fantastic customer service
  • Opening and closing of store
  • Banking
  • Completing displays, planogram’s and all promotional offers
  • Applying for warranty claims and completing necessary paperwork
  • Delivering parts to customers when needed (even after work)
  • Going through and understanding reports
  • Liaise with Suppliers and customers
  • Interpreting what parts customers require
  • Counter Sales
  • Source and supply parts for customers vehicles
  • Preparing Invoices
  • Raising Purchase Orders
  • Customer Quoting
  • Answering phone calls
  • Receipting supplier Invoices
  • Stocking showroom and receipting stock
  • Making sure sales are completed and delivered on time
  • Product knowledge.

Parts Interpreter / Sales / Parts Administration Officer

Truckline - Mackay
08.2011 - 12.2014
  • Develop a strong line of communication with customers thus ensuring successful ongoing customer relationships
  • Interpreting and preparing customer orders
  • Assisting with phone enquiries
  • Purchasing of stock
  • Completing stocktakes
  • Maintaining a safe and clean workplace
  • Adhering to OH&S policies and procedures
  • Processing of phone and counter sales
  • Source and supply parts for customers
  • Liaise with Suppliers and Warranty Companies.

Transport Administration Officer / Warehouse Relief

McAleese Transport
01.2010 - 12.2010
  • Update daily and monthly fuel records into fuel system
  • Complete and collate subcontractors LPA payments
  • Checking of delivery dockets against consignment notes
  • Manage cross hires and internal payments
  • Provide administration support and relief to the warehouse team
  • Collate, calculate and file daily timesheets
  • Assist customers with Invoice enquires
  • Create and process purchase orders for Invoices
  • Liaising with other McAleese Depots on loads leaving and arriving
  • Maintaining Excel spreadsheets
  • Recharging subcontractors and Employees
  • Ordering stationery and supplies for the company
  • Booking and Allocating drivers for deliveries Australia wide
  • Mass Fleet Maintenance
  • Provide backup support and relief for other staff when required
  • Time management skills and accuracy in completion of tasks.

Administration Officer / Accounts Receivable

Curare Industries (Curare Electrical & Sarina Refrigeration)
12.2005 - 10.2009
  • Adhere to company Safety, Health and Environmental Policies and Guidelines
  • Data entry of timesheets into chargeable hours Excel spreadsheet
  • QuickBooks Payroll – Payroll control and data input for approximately 8 – 12 personnel including compliance with award provisions, taxation and banking
  • Monthly group tax and superannuation, annual group certificates etc
  • Update and maintain records of Annual Leave, Sick leave & RTO
  • Debtors / Creditors – Reconciliation of debtors and creditors accounts including customer / supplier contact to resolve any problems
  • Participate in business improvement meetings with managers
  • Provide reports to mangers of outstanding monies and monies owed
  • Recovery of outstanding monies through negotiation with customers and warranty agents
  • Provide research and compile technical information for tradesmen, E.g
  • Service manuals
  • Source supply and ordering of parts for tradesmen
  • Maintaining records of parts in stock
  • Liaison with insurance and warranty agents in relation to customer warranty claims
  • Dealing with customer complaints
  • Prioritize and allocate jobs to tradesmen and maintain job board
  • Participate in selection of new staff
  • Train and mentor office staff
  • Quoting on Insurance, Warranty and Domestic repairs
  • Developed Office work procedures for staff
  • Front Reception
  • Create invoices using QuickBooks
  • Receipting customer payments
  • Maintaining customer records
  • Maintain Postal Records
  • Filling / Photocopying /faxing
  • Archiving records
  • Customer enquiries / taking new jobs.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed team petty cash, purchase orders and account transactions.
  • Drafted and distributed invoices for outstanding payments.
  • Processed purchase orders, service contracts and financial reports.
  • Managed daily payment processing and drafted related financial documents.

Skills

  • POS System Operation
  • Processing payments
  • Verifying orders
  • Receiving incoming supplies
  • Secure storage of medications
  • Insurance collaboration
  • Order documentation
  • Supply Restocking
  • Interpreting orders
  • Answering customer questions
  • Medication labels
  • Patient Counseling
  • Drug Inventory Control
  • Resolving Complaints
  • Medication Dispensing
  • Product restocking
  • Stocking shelves
  • Document filing
  • Computer savvy
  • Supply Management
  • Organizing supplies
  • Organizational Skills

Timeline

Dispense Technician and Pharmacy Assistant

Terry White Chemmart
11.2023 - Current

Sales Logistic Officer

Penske Australia
11.2020 - 12.2021

Parts Administration and Machinery Compliancing

Sarina Crane Hire
03.2020 - 11.2021

Warranty / Service Administrator

Mackay Truck Parts & Repairs
04.2017 - 01.2019

Assistant Store Manager/ Sales / Retail Team Leader

Repco Auto Parts
09.2015 - 01.2019

Parts Interpreter / Sales / Parts Administration Officer

Truckline - Mackay
08.2011 - 12.2014

Transport Administration Officer / Warehouse Relief

McAleese Transport
01.2010 - 12.2010

Administration Officer / Accounts Receivable

Curare Industries (Curare Electrical & Sarina Refrigeration)
12.2005 - 10.2009

Similar Profiles

CREATE PROFILE
Renay Van Moolenbroek