Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rene Lauven

Melbourne,VIC

Summary

I am a driven, focussed individual looking for a position in which I can use my skills to provide the best possible service for an employer.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Tech Mahindra
07.2022 - Current
  • Providing technical support over the phoneto Telstra mobile phone and internet customers experiencing a fault with their service.
  • Transferring calls to appropriate departments when customers calling in regards to issues not related to a service fault.
  • Taking payments.
  • Updating account details.

Dental Officer

Dental Health Services
07.2020 - 01.2021
  • Provided routine dental care to eligible centrelink health care card holders.

Dental Officer

Dental Health Services
01.2018 - 07.2020
  • Provided routine dental care to eligible centrelink health care card holders.

Dental Officer

Dental Health Services
01.2016 - 12.2017
  • Provided routine dental care for adult and child patients.
  • Answered phones.
  • Discussed treatment plans with patients and their parents.
  • Booked appointments.
  • Entered treatments into computer.
  • Took payment for treatments provided.
  • Ordered stock and stationary as required.

Dental Officer

Dental Health Services
01.2015 - 12.2015
  • Treated school age patients.
  • Performed all types of routine dental care.
  • Liaised with school staff to ensure all students were offered appointments.
  • Spoke to parents to book appointments and discuss treatment plans.

Education

Bachelor of Dental Surgery - Dentistry

University of Adelaide
Adelaide, SA
12.2014

Skills

  • Clinical team oversight
  • Patient engagement
  • Electronic records management
  • Payments receivable
  • General Administration
  • Profficient in the use of multiple computer programs
  • Customer service

Timeline

Customer Service Representative

Tech Mahindra
07.2022 - Current

Dental Officer

Dental Health Services
07.2020 - 01.2021

Dental Officer

Dental Health Services
01.2018 - 07.2020

Dental Officer

Dental Health Services
01.2016 - 12.2017

Dental Officer

Dental Health Services
01.2015 - 12.2015

Bachelor of Dental Surgery - Dentistry

University of Adelaide

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Rene Lauven